Position overview
The Ecommerce Associate is a key contributor to Metal Supermarkets' ecommerce performance. To be successful in this role, you will need to be customer service-oriented, detail-oriented, a natural problem-solver, a strong communicator, and highly motivated.
The Ecommerce Associate will provide ongoing support and customer service to Metal Supermarkets customers and store locations to assist in processing orders, solving queries and expediting shipments to online customers.
Major responsibilities
Primary responsibility - delivering an exceptional online customer service experience, which includes:
- Responding to , , and .
- Coordinating and timely processing of online returns.
- Investigating possible delays in shipments, opening investigations, and following up with store locations.
- Working with stores to update systems and communicate order status.
- Liaise with stores across Canada and the United States for order fulfillment and updates.
- Help update and maintain accurate pricing on the website.
- Perform analysis of competitor pricing and product offerings.
- Research product specifications and collaborate with internal teams.
Skills and qualifications
- 3+ years of experience in a directly related ecommerce role and customer service
- Excellent written and verbal communication skills.
- Excel, Google Analytics, and other tools.
- Strong working knowledge of MS Excel or similar tools.
- Excellent problem-solving abilities and the capability to multitask.
- Exceptional organizational skills, with strong attention to detail and timelines.
- Ability to work independently and collaboratively within a team environment.
Company Overview
Metal Supermarkets is the world’s largest small-quantity metal supplier with over 140 brick-and-mortar stores across the US, Canada, and the U.K.
OUR CULTURE
At Metal Supermarkets, we are a collaborative head office team that takes pride in knowing our franchisees, understanding their businesses, and helping them succeed. We believe strong relationships matter, good ideas can come from anywhere, and meaningful support starts with listening first. You will be joining a team that shares knowledge, solves problems, follows through on commitments, and genuinely cares about the people behind each store. If you enjoy building trust, being practical, and seeing your work make a real difference for franchisees, you will feel at home here.
Pay: $65,000.00-$75,000.00 per year
Benefits:
- Dental care
- Extended health care
- Life insurance
- On-site gym
- On-site parking
- RRSP match
- Vision care
Work Location: In person
