We're a locally owned independent veterinary clinic looking for a friendly, organized, and compassionate team member to join us as a Veterinary Receptionist & Assistant. This combined role supports both front-desk operations and hands-on patient care, making it ideal for someone who loves animals and enjoys variety in their workday.
What You'll Do
Reception & Client Care
- Greet clients warmly in person, by phone, and by email — you're the first impression of our clinic
- Schedule appointments, confirm bookings, and manage the daily calendar using IDEXX Neo Software
- Check patients in and out, process payments, and maintain accurate records of client communications
- Complete end of day settlement, and opening and closing procedures
- Answer questions about services, pricing, and general pet care
- Preparing admission paperwork for surgical patients
- Communicating with other staff to ensure all duties completed
- Contacting referral and emergency facilities as directed
- Assist in keeping the hospital clean and organized
- Assist in ordering food and medication for clients, in-person and through our web store
Veterinary Assistant Duties
- Assist veterinarians and technicians during exams, procedures, x-rays and other treatments
- Safely handle and restrain animals of varying sizes and temperaments
- Prepare exam rooms and surgical areas; clean and sterilize equipment
- Accurately communicate to staff a client’s pet health concerns
- Assist with client education, and discuss home care instructions with clients
- Help with inventory, stocking, and basic lab tasks, including unpacking of orders
- Complete referral forms and requests as directed
What We're Looking For
- Genuine love for animals and compassion for their owners, strong customer service
- Strong communication skills and a calm, professional demeanor — even during busy or stressful moments
- Ability to multi-task and stay organized in a fast-paced environment
- Comfort handling dogs, cats, and other companion animals
- Willingness to learn and work with various software (Idexx Neo record management system, MyVetStore webstore)
Experience
- Previous veterinary clinic or animal-care experience preferred but not required
- Customer service or hospitality background of at least 1 year
- Medical receptionist background is an asset
- Veterinary Assistant Certificate is an asset
- We're happy to train the right person — attitude and reliability matter most
Requirements
- High school diploma or equivalent
- Able to lift up to 20kg and stand for extended periods
- Flexible availability, including some evenings or Saturdays as needed
- Written and oral communication skills
- Professionalism and confidentiality
Compensation
- Discounts on services and products for your pets
- Comprehensive benefits package
Why Join Us?
- Supportive, tight-knit team at an independent clinic — no corporate red tape
- Opportunity to grow your skills in both client relations and animal care
- Work closely with experienced RVTs and veterinarian
Pay: $18.50-$22.00 per hour
Benefits:
- Dental care
- Extended health care
- On-site parking
- Store discount
- Vision care
Experience:
- Customer service: 1 year (required)
Work Location: In person
