JOB SUMMARY: Perform all service supervisor duties and provide leadership to Readyquip technicians is support of customer requirements.
KEY ACCOUNTABILITIES:· Provide in branch leadership for service operations;
- Schedule field and workshop service work load to maximize productivity in the field and workshop;
- Coach, mentor, recruits technicians to meet and exceed customer and business objectives;
- Manage, understand and provide direction on financial implications of work being requested/done includinginvoices, warranties, policies, redo, etc.;
- Manage fixed assets, tools in the branch, service vehicles and assist in preparation of plans for capital expenditures;
- Manage and prepare quotes and review invoices for customers, while managing work-in-progress in a timely fashion;
· Promote a high level of customer satisfaction and follow up on repairs· Improve customer satisfaction by identifying problem areas and initiating corrective measuresrelating to shop floor or office procedures;· Manage required training needs and maintain training register, performance evaluations and guidance sessions for direct reports;
- Promote workplace safety by ensuring all employees investigate all accidents or near misses
- Lead and participate in safe, environmentally sound and healthy work behaviors and customerrelations at all times in support of Readyquip Health and Safety Policy/Program(s) and bestpractices
- Encouraging continuous improvement in operations through scheduled meetings between management, other departments, and employees as well as regular service meetings.
- Work with all other departments to deliver high level of customer service
- A commitment and sensitivity to addressing the customer’s specific needs
QUALIFICATIONS:
- Fluently bilingual in French and English, oral and written
- 3 years experience preferred
- Certified technician possessing either: journeymen, red seal or equivalent certificate, preferred
- Working knowledge in heavy equipment industry
- Must be able to read and understand prints (hydraulic & electrical), drawing and technical bulletins
- Must possess good relationship management, interpersonal and communication skills
- Demonstrated computer skills
- Work evening shifts and weekends as required
- Completed post-secondary education
- A team player with a strong customer service orientation.
- Good organizational skills.
- Sense of urgency with the ability to prioritize and deliver timely results in a fast paced environment with multiple and changing priorities
- Must have a good driving record (copy of drivers’ abstract may be required)
Excellent communication, negotiating, analytical and organizational skills
- Excellent customer service
- Effective leadership, coaching and team building skills
- Self motivated and able to adapt to changing and multiple priorities
- Knowledgeable with Microsoft applications along with basic computer skills
- Working knowledge of competitors' equipment
CHARACTER COMPETENCIES:
- Ability to multi task
- Critical thinking: using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
- Judgment & decision making: choosing appropriate actions based on common sense and cost-benefit analysis
- Coordination: adjusting actions in relation to others’ actions
- Leadership and persistence in face of obstacles
- Achievement driven
We thank all applicants for their interest; however, only those selected for an interview will be contacted. No phone calls, please. ReadyQuip is an equal opportunity employer. Please email [email protected]
