Vancouver International Airport, BC
Plaza Premium Group is the global leader in 360-degree airport hospitality and passenger service solutions, operating across 600 international and domestic airports in 150 countries, proudly serving 30 million passengers annually with world-class services and 1.8 million Smart Traveller members.
From award-winning lounges to premium airport services, we take pride in delivering exceptional comfort, convenience, and care to travellers. As a dynamic and fast-growing company, we offer exciting career opportunities, a diverse and inclusive workplace, and the chance to be part of a team that’s shaping the future of travel. If you're passionate about hospitality and thrive in a fast-paced, customer-focused environment, we’d love to have you on board!
JOB SCOPE:
The main responsibilities of the position are:
- Assist in all opening/closing duties.
- Assist in operations administration, monitor operations, staff performance and lounge condition.
JOB RESPONSIBILITIES
Key Areas of Duties and Responsibility
- Supervise day-to-day operations, ensuring smooth operations of all areas and a commitment to maintaining the high standards expected by the Signature Suite passengers.
- Help deliver superior customer service by creating memorable dining and best in class guest experiences through effective and efficient management of the service team
- Actively engages with guests to ensure a premium level of service and guest satisfaction is met and find solutions to any guest challenges/feedback
- Monitors and ensures high food and beverage quality in presentation and production for all offerings
- Monitors and ensures the safe service of all alcoholic beverages and high sanitation standards
- Actively participates in the support of all team members on a daily basis
- Be an inspirational, committed and responsible member of the ACSS Management Team
- Manage and liaise with other members of the management team to ensure a high level of service is provided to all guests.
- Ensure SOPs and service standards are fully met by all staff.
- Take initiative to identify areas for improvement and participate in continual improvement activities.
- Handle administrative duties including organizing employee rosters, duty assignments and operating assignments as assigned by the General Manager
JOB REQUIREMENTS
- Serving It Right certified
- 5+ years of “front of house” experience in a premium food and beverage operation is required with a strong sense of customer service
- Critical thinker, solution-based individual with a positive approach to creating business/customer relations
- High level of attention to detail
- Proficiency in Microsoft office and good communication skills, including verbal and writing skills
- High sense of responsibility, ownership and initiative
- A solution provider committed to a vision of service that will provide the ultimate guest experience
- Ability to handle conflicting deadlines and prioritize as needed
- As we are a travel-based business, it is essential to have the flexibility to work evenings, weekends, statutory holidays and flexible shifts of early morning/day/evening shifts.
- Able to obtain Transport Canada clearance for security pass (RAIC) to work at the airport.
- We are unable to assist candidates in obtaining Canadian work authorization.
Why Join Us?
At Plaza Premium Group, you’ll be part of a collaborative team that values innovation, excellence, and a shared commitment to delivering exceptional experiences. This is your chance to grow your career in an environment that celebrates your contributions and empowers you to thrive.
Ready to make your next career move?
Apply today and help us shape the future of our workplace.
Plaza Premium Group offers:
- Paid health benefits package
- Access to our Global lounges for you and your family
- Smart Traveler Loyalty Program Recognition
We strive to be inclusive of the diversity of our employees, invest in their development, and foster a collaborative and respectful work environment where all employees feel like they belong and matter.
We are committed to employment equity and encourage applications from women, First Nations peoples, persons with disabilities and members of visible minorities. In accordance with AODA, applicants with disabilities requiring accommodation during the recruitment process are encouraged to make their needs known in advance.
Due to Canadian Immigration regulations, only applications from Canadian citizens or other individuals legally entitled to work in Canada will be considered.
We thank all applicants in advance for their interest, however only those being considered will be contacted.
Pay: $26.00-$28.00 per hour
Work Location: In person
