Location: 24 Colonnade Road (Free Parking)
Schedule: Daytime, Monday to Friday
Starting Salary: $77,750/ year
Commissionaires Ottawa has an open vacancy for a Background Screening Supervisor to lead our ID Services team, working in person at our Ottawa headquarters.
What you will be doing…
As the Background Screening Supervisor, you will lead a team of 10–12 agents who provide identity verification and background check services to the public, businesses, and government clients. Your role is to keep the team running smoothly — coaching people, solving problems, maintaining quality, and making sure clients receive a professional and consistent experience every time. This is a hands-on leadership role that combines people management with day-to-day operations.
Some of your responsibilities include…
- Leading, coaching, and mentoring Background Screening Agents, providing hands-on guidance on Digital and ink fingerprinting, name-based criminal record checks, pardon/waiver processes, and client interactions
- Assigning daily schedules and workloads, balancing walk-in traffic with scheduled corporate and government clients
- Conducting performance reviews, identifying training needs, and developing SOPs, training manuals, and job aids
- Acting as first point of escalation for complex client issues or service complaints, resolving matters with diplomacy and sound judgement
- Overseeing quality of digital and ink-roll fingerprinting, ensuring prints meet RCMP standards and minimizing rejection rates
- Supervising financial reconciliation, including daily ledger entries, bulk client billing, and account discrepancy resolution
- Preparing weekly and monthly operational reports on service volumes, fingerprint rejection rates, and financial summaries
- Coordinating and supervising mobile fingerprinting services for corporate and government clients
- Liaising with justice partners (RCMP, Ottawa Police, courts) regarding submissions, rejections, and follow-up
- Enforcing health, safety, and confidentiality standards across all office and mobile environments
- Supporting your team through the day-to-day realities of people management — including scheduling, attendance, and working through workplace challenges with fairness and consistency
What’s in it for you?
- Work for a reputable and nationally known company
- Work in a challenging and rewarding work environment
- Employer paid professional development
- A comprehensive benefits package
- Generous paid time off, holidays and sick days
- Retirement plans with company matching of employee contributions
- Employee discount programs, social outings and holiday gatherings
- Free Parking on-site
You’re a good fit if you
- Proven supervisory or team leadership experience, with the ability to coach, develop, and hold staff accountable
- Exceptional bilingual communication skills; oral and written, in both English and French
- Strong customer/client service orientation, with the ability to handle escalated situations with professionalism and diplomacy
- Exceptional discretion and the ability to manage confidential information with accuracy and integrity
- Superior organizational and time management skills in a fast-paced, multi-priority environment
- A high degree of analytical thinking, sound judgement, and problem-solving skills
- Advanced knowledge of Microsoft Office Suite, with intermediate to advanced Excel proficiency
- Experience with fingerprinting, background screening workflows, or a related technical field
- Ability to lead by example, modeling accountability, professionalism, and client service excellence
Your must-haves:
- A valid Secret security clearance (with no restrictions), or the ability to obtain one in a timely manner
- Fluency in English; French language skills are strongly preferred for this bilingual role
- Flexibility to work across Ottawa (Nepean), Gatineau, and Ottawa Downtown offices
- Ability to sit and stand for extended periods of time
- Solid computer skills (MS Office Suite and Client Relationship Management systems or other software programs)
Application Process
If we’re the right fit for you, we want to hear from you! Send us your resume and cover letter today!
NOTE: Only those candidates that meet the specified requirements will be considered for this position. Candidates that do not meet the requirements may be considered for similar opportunities.
Commissionaires’ values the diversity of our workforce and respects its employees as individuals, regardless of race, nationality, religion, sexual orientation, gender and age.
In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and Commissionaires’ Policies on Accommodation, a request for accommodation will be accepted as part of Commissionaires’ hiring process.
Commissionaires-Ottawa does not use artificial intelligence (AI) to screen, assess, or select applicants. However, please be aware that some third-party tools we utilize in our recruiting and selection process may incorporate AI technology.
We appreciate all who apply; however we will only be contacting candidates of interest
Pay: From $77,750.00 per year
Benefits:
- Company events
- Dental care
- Extended health care
- On-site parking
- Paid time off
- RRSP match
- Vision care
Work Location: In person
