Why join the Falcon family?!
- Extremely competitive salaries
- Amazing benefits packages
- Financial Health
- RRSP matching
- Flexibility
- Job Security
- Sustainable work
- Growth opportunities
Are you a proven leader with a background in heavy-duty equipment, hydraulics, automotive, marine, crane, elevator, or industrial mechanical systems? Do you have experience leading a service shop while driving business development and customer relationships?
We're seeking a Branch Manager for our Nanaimo location who can inspire teams, oversee operations, and grow the business through a consultative sales approach. The ideal candidate brings strong technical knowledge, leadership experience, and a track record of prospecting, developing, and closing opportunities within the industrial or heavy equipment sector. This position is based out of either of our locations in Vancouver Island (Victoria/Sooke, Nanaimo).
Job Duties & Responsibilities:
Branch Leadership & Operations
- Lead the day-to-day operations of the branch, ensuring exceptional customer service, operational efficiency, and compliance with company policies, safety standards, and regulatory requirements.
- Act as the primary liaison between the branch and head office, fostering effective communication and alignment on business objectives.
- Maintain a safe, professional, and productive work environment for employees and customers.
People Leadership
- Recruit, develop, coach, and lead a high-performing team in partnership with Human Resources and head office.
- Provide ongoing direction, performance management, training, and workforce planning to support operational success and employee development.
- Promote a culture of accountability, safety, teamwork, and continuous improvement.
Business Development & Customer Relations
- Drive revenue growth by developing and executing sales and service strategies, expanding customer relationships, and identifying new business opportunities.
- Build and maintain strong partnerships with customers, vendors, and key stakeholders while ensuring a high level of customer satisfaction.
- Serve as a technical and operational resource to customers and staff as required.
Financial & Administrative Management
- Oversee branch administration, reporting, budgeting, and operational controls to ensure profitability and efficient business performance.
- Monitor financial results, manage expenditures, and support annual budget planning while achieving revenue and profit targets.
- Ensure timely processing of branch documentation, payroll information, contracts, and supplier agreements.
- Act as the primary liaison between the branch and head office, fostering effective communication and alignment on business objectives.
- Maintain a safe, professional, and productive work environment for employees and customers.
Qualifications:
- Ideally, a minimum of five years of related outside sales experience in the industrial or heavy equipment sector, working independently to prospect, qualify, develop, and close business through a consultative sales process
- Prior experience in the heavy equipment industry
- Prior experience in a managerial role
- The ability to work as part of a team
- The ability to lead and motivate when necessary
- Excellent communication and 'people' skills
- A strong commitment to customer service
- The ability to work under pressure and handle challenging situations
- Confidence, drive and enthusiasm
- Decision-making ability and a sense of responsibility
- Possession of a valid driver’s license and a reliable vehicle
About the Benefits:
- Competitive wage rates
- 100% prescription coverage and paramedical coverage
- 100% basic dental coverage
- Long-term disability (LTD)
- Paid sick days
- Paid vacation available in the first year of employment
- RRSP/DPSP plan with matching contribution by the company
- Premiums if you hold a current occupational first aid ticket
- Opportunities for training and development
- Non-unionized environment
- Apprenticeship program reimbursed by the company
- Amazing Employee Referral Program
Falcon Equipment is an equal opportunity employer.
* We thank all interested applicants; however, only those under consideration and legally entitled to work in Canada shall be contacted.
Job Types: Full-time, Permanent
Benefits:
- Casual dress
- Company events
- Dental care
- Extended health care
- On-site parking
- Paid time off
- RRSP match
- Vision care
Experience:
- Leadership: 5 years (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
