About OHC
OHC is committed to delivering high-quality English language education in a welcoming, inclusive, and student-centred environment. Our goal is to create a learning community where students feel supported academically, socially, and culturally, while building confidence, communication skills, and global readiness.
Role Purpose
The Centre Manager is responsible for leading the day-to-day operation of OHC Alberta, ensuring a high-quality student experience, smooth academic delivery, effective staff coordination, and a welcoming, professional learning environment.
This role supports OHC’s goal of moving beyond a traditional language school model toward a community-driven, experiential learning environment where students feel welcomed, supported, challenged, and connected.
The successful candidate will play a visible leadership role across the centre, with responsibility for student engagement, academic coordination, teacher support, student welfare, operational communication, and sales support.
Key Responsibilities
- Student Experience, Support & Welfare
The Centre Manager supports the full student journey, from arrival to graduation.
Responsibilities include:
- Acting as a visible, approachable lead for students, staff, and visitors
- Supporting student wellbeing and helping maintain a safe, respectful, and inclusive learning environment
- Delivering structured student touchpoints, including orientations, weekly check-ins, reflection activities, and graduations
- Building a strong sense of community and belonging across classes, levels, backgrounds, and cultures
- Responding to student issues, concerns, complaints, and conflicts with professionalism, empathy, and clarity
- Conducting regular formal and informal student feedback conversations
- Monitoring student engagement, attendance, and progression, especially for longer-term students
- Liaising with reception, teachers, and senior management regarding course changes, student concerns, and special requests
- Following applicable OHC policies and legal requirements related to student safety, privacy, accessibility, and respectful conduct
- Centre Culture, Experience Design & Community Building
The Centre Manager leads the development of a positive, inclusive, and engaging school culture.
Responsibilities include:
- Designing and delivering a weekly student experience rhythm, including energizers, workshops, activities, events, tours, and challenges
- Creating experiences that build communication skills, confidence, cross-cultural awareness, and global readiness
- Ensuring activities are purposeful, inclusive, accessible, and aligned with OHC values
- Collaborating with teachers to connect classroom learning with real-world experiences
- Encouraging a positive, collaborative culture among students and staff
- Supporting authentic staff-student community moments that strengthen belonging and engagement
- Evaluating student activities and making improvements based on feedback, participation, and student needs
- Helping ensure the centre feels welcoming, organized, professional, and student-focused at all times
- Academic Delivery, Teacher Support & Operations
The Centre Manager supports academic quality and operational stability while helping teachers succeed in their roles.
Responsibilities include:
- Onboarding and supporting new teachers in OHC systems, expectations, procedures, and school culture
- Supporting teachers through observations, feedback, coaching, and reflective conversations
- Translating student feedback into constructive, professional insights for teachers and management
- Coordinating coverage for planned and unplanned teacher absences
- Supporting academic systems, including attendance, level placement, progress tracking, and student records
- Ensuring required academic records are maintained accurately, efficiently, and in line with applicable policies
- Acting as a communication bridge between teachers, reception, students, and senior management
- Identifying inefficiencies in academic and operational systems and recommending practical improvements
- Supporting daily centre operations to ensure classes, student services, and administrative processes run smoothly
- Teaching classes as required, especially during the initial period or when operationally necessary
- Covering classes when needed to support continuity of student learning
Teaching duties are included to maintain classroom connection and operational flexibility, but the long-term focus of the role is centre leadership, student experience, academic coordination, and operational management.
- Marketing, Engagement & Sales Support
The Centre Manager supports school growth by helping translate the student experience into visibility, engagement, and enrolments.
Responsibilities include:
- Working with marketing and social media teams to capture student engagement, activities, and success stories
- Contributing content ideas for LinkedIn, Instagram, newsletters, internal communications, and other approved channels
- Helping showcase the real OHC student experience in a professional and privacy-conscious way
- Supporting sales and admissions activities by engaging with walk-in prospective students, trial students, and enquiry follow-ups
- Conducting consultative conversations to understand learner needs and help prospective students choose suitable programs
- Representing OHC professionally to students, staff, agents, partners, and visitors
Qualifications and Experience
Required:
- Experience in education, student services, academic coordination, operations, hospitality, customer service, or a related field
- Strong interpersonal and communication skills
- Ability to build rapport with students from diverse cultural and linguistic backgrounds
- Strong organizational skills and the ability to manage multiple priorities
- Professional judgment, discretion, and problem-solving ability
- Ability to handle student concerns with empathy, clarity, and confidentiality
- Comfort working in a fast-paced, people-focused environment
- Legal entitlement to work in Canada
Preferred:
- Experience in an English language school, international education, student services, operations, or academic management environment
- Experience supporting teachers, coordinating schedules, or managing student programming
- TESL, CELTA, DELTA, education, student affairs, management, or related qualifications
- Experience designing student activities, workshops, events, or experiential learning opportunities
- Familiarity with Alberta education, employment, privacy, or student welfare expectations
- Experience with social media content, student engagement, or sales support
Skills and Attributes
The ideal candidate is:
- Warm, approachable, and student-centred
- Highly organized and reliable
- Confident leading groups and building community
- Flexible and calm under pressure
- Collaborative with teachers, reception, management, and students
- Culturally sensitive and inclusive
- Able to balance empathy with clear boundaries
- Practical, proactive, and solutions-focused
- Comfortable supporting both student-facing and operational responsibilities
- Able to lead by example and maintain a professional, positive centre culture
Additional Requirements
- The successful candidate may be required to complete a background check, including a vulnerable sector check, if the role involves work with minors or vulnerable persons.
- Some evening or weekend work may be required for student events, activities, or operational needs.
- Any overtime, vacation, holidays, leaves, and other employment matters will be handled in accordance with applicable Alberta employment standards and company policies.
- OHC is committed to providing an inclusive and accessible recruitment process. Applicants may request accommodation during the recruitment process, and reasonable accommodation will be provided in accordance with applicable human rights legislation.
Equal Opportunity Statement
OHC is an equal opportunity employer. We welcome applications from qualified candidates of all backgrounds and are committed to providing a respectful, inclusive, and discrimination-free workplace.
How to Apply
Please submit your resume and a brief cover letter explaining your interest in the role and your relevant experience.
Only candidates selected for an interview will be contacted.
Benefits:
- On-site parking
- Paid time off
Work Location: In person
