Institute Overview
Established in 1890, the RCMI is a private members organization renowned for its military library, museum and social programs. With our recent redevelopment we have expanded our hotel suites, dining & conference facilities and have added a fitness centre. As an employee of the RCMI we offer you flexible hours, a complimentary meal plan and a welcoming and supportive environment. The RCMI is conveniently located next to St. Patrick Subway station in downtown Toronto.
Position Summary
The RCMI is seeking a warm and enthusiastic individual to take on the role of Member Services Attendant on a part-time basis. The individual ensures that members and guests are properly and efficiently greeted and assists in the smooth operation of the Front Desk Area. As an ambassador of the RCMI, this person must project a polished and professional image.
Open availability is required. The incumbent must be available to work any of the following shifts based on operational requirements:
- 8:00 a.m. – 4:00 p.m.
- 4:00 p.m. – 12:00 a.m. (midnight)
- 12:00 a.m. – 8:00 a.m. (overnight)
- Including weekdays, weekends, and statutory holidays.
Job duties:
· Acts as an information centre for all and is knowledgeable of all events, departments, programs, and reservation details pertaining to bedrooms
· Register members and guests, assign rooms and record sales of sundries using Jonas
· Responsible for member and staff security, assisting in emergency situations and challenging unfamiliar persons entering the building
· Coordinate deliveries with departments and assist in moving them from loading dock as efficiently as possible, utilizing porter as needed
· Work with Accounts office to maintain sound financial order of the front desk
· Responsible for member and staff security, assisting in emergency situations and challenging unfamiliar persons entering the building
Job Requirements
· Previous Front Desk, Concierge or Switchboard experience in a hotel or private club an asset
· At least 1 year of customer service experience in the hospitality environment preferred
· Excellent communication (both verbal and written) and organizational skills
· Capable of taking positive and independent action
· High level knowledge of computers and some cash handling experience mandatory
· Experience using a point-of-sale (POS) system; knowledge of Jonas an asset.
· Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and Google Workspace applications (Google Sheets, Docs, Gmail) in a professional environment.
· Ability to be flexible and accommodating with changing working hours (weekends/shift work)
· Ability to sit and stand for extended periods, perform repetitive tasks, and lift, carry, push, or pull up to 50 lbs. as required.
· Must be qualified to work in Canada.
In compliance with Ontario’s Bill 190, we confirm that this posting represents a current, existing vacancy within our organization.
RCMI may use Artificial Intelligence-assisted tools during the recruitment process. These tools do not make hiring decisions; all final decisions are made by Human Resources and our Leadership team.
At RCMI, we are committed to fostering an inclusive, accessible work environment, where all employees feel valued, respected, and supported. RCMI offers accommodation for applicants with disabilities as part of its recruitment process. If you are contacted to arrange for an interview, please advise us if you require an accommodation.
We thank you for your interest, however, only those applicants selected for an interview will be contacted.
Pay: From $19.27 per hour
Ability to commute/relocate:
- Toronto, ON: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Please describe your availability, including any regular weekend availability (Saturdays and Sundays).
- Do you have previous experience in a front desk, customer service, hospitality, or administrative role?
- Please describe your previous customer service experience and the types of responsibilities you have handled.
- Do you have experience using computer systems, booking/reservation software, or membership databases?
Work Location: In person
