Company Introduction
For over 20 years, Larga Kivalliq has been operating a medical boarding home for patients and their escorts from Nunavut. Our services include accommodation, meals, ground transportation to and from the airport and medical appointments, and recreation services.
Position Overview
The Client Care Coordinator is the first point of contact for the company. Their duties include offering administrative support across the organization to help ensure it runs smoothly including acting as a communication hub, provide product/services information, answer questions, and resolve any emerging problems that our clients might face with accuracy and efficiency. This position is required to think and respond appropriately to prevent any problems that may occur.
Shifts Available
- Casual - hours on an as needed basis.
Roles & Responsibilities
- Create a welcoming environment by greeting and assisting guests, answering phone calls, and directing visitors.
- Serve as a communication hub for other departments, providing necessary data, information, and support for client care.
- Collaborate with Kivalliq Inuit Services (KIS) to support client needs and relay pertinent information.
- Maintain clean and tidy office areas, ensuring coffee is available for guests.
- Operate standard office equipment, including fax and copy machines, and a computer; report any maintenance issues.
- Ensure the security of confidential information.
- Compile, verify, sort, and enter data; correct errors and notify relevant parties.
- Respond to guest complaints and concerns, escalating issues beyond scope to management.
- Display a commitment to teamwork and collaboration with various personnel.
- Communicate daily with drivers and guests to keep everyone informed.
- Maintain logs of radio transmissions, telephone calls, emails, and other relevant information.
- Investigate and complete appointment discrepancy forms for any missed or late appointments, notifying relevant management.
- Maintain the Accommodation System, including data entry and preparing necessary forms.
- Communicate necessary information regarding travel, medevacs, and medical discharges.
- Prepare and distribute itineraries to clients as provided.
- Other duties as assigned.
Education & Qualifications
- High school diploma or equivalent is required.
- 2-3 years in an office environment or customer service experience.
- Ability to adapt to changing situations.
- Strong verbal communication and active listening skills.
- Detail oriented with the ability to organize and prioritize tasks.
- First Aid/CPR/AED certified is required.
- Workplace Hazardous Materials Information System (WHMIS) certified is an asset.
- Bilingual in English and Inuktitut is an asset.
- A satisfactory criminal record check and child abuse registry check.
- Works well under pressure in a high energy workplace.
- Proficient with Microsoft Office including Word, Outlook and Excel.
- Ability to make quick decisions with good judgement.
- Proven ability to maintain sensitive and highly confidential information.
- Thorough and reliable record keeping skills.
- Ability to work without direct supervision.
Application process
- Resumes can be sent directly through the Indeed job posting.
- Only those being considered will be contacted for an interview.
We give hiring priority to candidates fluent in Inuktitut, with knowledge of Inuit communities, culture, and land, and experience in northern cross-cultural environments.
Pay: From $20.00 per hour
Application question(s):
- Do you speak or understand Inuktitut?
Work Location: In person
