Position: IT Support & Networking Intern
Company: Dragonnier Inc.
Description:
Dragonnier Inc is seeking a dedicated IT Support & Networking Intern with a strong interest in networking, computer experience, and troubleshooting skills to join our team. This internship is tailored for Networking students eager to apply their knowledge in a professional IT environment, providing hands-on support to our commercial clients, which include medical and dental clinics. As an IT Support & Networking Intern, you will have the opportunity to work on network-related tasks, assist in troubleshooting technical issues, and gain practical experience in both remote and on-site IT support.
Responsibilities:
- Support the IT team in network configuration and maintenance tasks.
- Assist in troubleshooting network issues and providing technical support directly to clients.
- Travel to various commercial client locations (such as medical clinics) to provide hands-on technical assistance.
- Provide monitored remote support, ensuring that every remote access session and client call is strictly reported and logged using our ticketing system.
- Help with software installations, updates, and system maintenance across Windows environments.
- Participate in IT projects related to network infrastructure and hardware deployments.
- Collaborate with team members to resolve technical challenges while delivering exceptional customer service.
Requirements:
- Required: Prior customer service experience in a Technical Support role.
- Required: A full G driving license and the willingness to use your own personal vehicle for transportation (you will be accommodated for either travel or gas).
- Required: Solid networking skills, including familiarity with protocols, IP addressing, and subnetting.
- Currently pursuing a degree or diploma in Networking, Information Technology, or a related field.
- Solid computer knowledge and hardware/software troubleshooting skills.
- Strong problem-solving abilities and attention to detail.
- Excellent communication and teamwork skills.
Preferred Qualifications:
- Preferred: Knowledge of cybersecurity principles and best practices.
- Previous experience with network configuration or troubleshooting.
- Relevant coursework or IT certifications.
- Proficiency in using network diagnostic tools.
This internship offers a hands-on learning experience in networking and IT support, providing valuable insights into real-world IT operations. If you are a Networking student looking to enhance your skills and kickstart your career in the IT field, we invite you to apply for this exciting opportunity at Dragonnier Inc.
All submissions are to be made through Indeed. Direct emails will be filtered.
Job Type: Internship / Co-op
Contract length: 4-8 months
Pay: $17.60-$18.40 per hour
Ability to commute/relocate:
- Mississauga, ON: reliably commute or plan to relocate before starting work (required)
Application question(s):
- What is your pay expectation?
- do you have any certificates, please list them (valid | not valid).
- how many hours are you expecting a week?
- Do you have a car? What car do you drive?
- Do you know how to use tools if you ever need to use any?
- Do you need accommodations? (list if yes)
- Have you ever been convicted of a criminal offence for which you have not received a pardon (or record suspension)?
If they answer "No": You leave it at that.
If they answer "Yes", Could you please provide details about the conviction?
Education:
Experience:
- IT support: 1 year (required)
Language:
Licence/Certification:
- Driving Licence (required)
Willingness to travel:
Work Location: Hybrid remote in Mississauga, ON
