Job Overview
Join our dynamic automotive team as a Service Advisor, where your enthusiasm and mechanical knowledge will drive exceptional customer experiences. In this energetic role, you will serve as the vital link between customers and our skilled technicians, ensuring vehicle repairs and maintenance are handled efficiently and professionally. Your ability to communicate clearly, upsell services confidently, and deliver outstanding customer service will help build lasting relationships and keep our clients coming back. This position offers a fast-paced environment where your proactive approach and automotive expertise can truly shine.
Responsibilities
- Greet customers warmly, listen to their vehicle concerns, and accurately document their needs to facilitate efficient service delivery
- Explain repair recommendations clearly, providing detailed information on necessary services and potential upgrades
- Coordinate with technicians to prioritize repairs, ensuring timely completion of all work orders
- Upsell additional services or maintenance based on customer needs and vehicle requirements to maximize dealership revenue
- Handle cash transactions accurately, process payments, and maintain proper cash handling procedures
- Keep customers informed throughout the repair process, providing updates on vehicle status and estimated completion times
- Maintain organized records of service history, work performed, and customer interactions for future reference
Qualifications
- Prior dealership experience or automotive service background is highly preferred
- Mechanical knowledge gained through mechanic experience or technical training is essential for understanding vehicle issues
- Strong customer service skills with the ability to communicate effectively and build rapport with clients
- Proven sales ability with a focus on upselling services in a professional manner
- Familiarity with automotive repair processes, parts ordering, and service documentation
- Experience with cash handling and point-of-sale systems is advantageous
- Ability to multitask in a fast-paced environment while maintaining attention to detail
Join us in delivering top-tier automotive care with energy, professionalism, and a passion for helping customers get back on the road confidently!
Benefits:
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Store discount
- Vision care
Work Location: In person
