Our Company:
Enhanced Medical Aesthetics is a busy medical spa located in St. Albert, Alberta. Our facility promotes overall skin health and wellness through high-quality, professional aesthetic treatments provided by an experienced team of registered nurses and aestheticians operating under the guidance and medical direction of a Nurse Practitioner. We pride ourselves on a supportive and close-knit clinic culture that prioritizes exceptional customer service and patient care.
We are looking for a spectacular part-time Receptionist who will become the ultimate first point of contact and the warm, welcoming face of our clinic!
Who You Are:
- Friendly: You genuinely love connecting with people. You have a warm demeanor and a natural ability to make every client feel comfortable and valued the second they walk through the door or message us.
- Team-Oriented: You appreciate a positive, supportive workspace. You bring a great attitude to work every day and prefer to focus on solutions, collaboration, and keeping things light and friendly.
- Hard-Working & Self-Motivated: You aren't someone who waits to be told what to do. You have excellent initiative, notice the little things, and take pride in keeping your environment organized and running smoothly.
- Stays on Task: You can seamlessly manage a fast-paced environment, keeping organized even when the phone is ringing and a client is checking out.
Responsibilities:
- Greet clients warmly upon arrival, manage the check-in process, and handle all check-out procedures.
- Answer phone calls and manage client bookings, inquiries, and follow-ups efficiently across both phone and text channels.
- Accept client payments and process transactions in a professional, accurate, and confidential manner.
- Manage patient scheduling, profiles, and clinic workflows using JaneApp software.
- Educate clients on medical-grade skincare products and the premium aesthetic treatments our clinic offers.
- Perform continuous, hands-on clinic care and deep cleaning to strictly meet and maintain Alberta Health Services (AHS) sanitization standards.
- Execute thorough treatment room turnover, flipping and sanitizing rooms between client appointments.
- Manage daily clinic laundry, linen turnover, and overall utility upkeep.
- Ensure the reception, common, and retail areas are completely tidy, presentable, and well-stocked throughout the day.
- Bring a positive, proactive attitude to a small team dynamic, taking initiative to anticipate clinic needs.
- Support the clinical nursing staff and Medical Director by performing necessary administrative tasks and general housekeeping duties.
- Go above and beyond to deliver an outstanding, high-touch customer service experience for every patient.
- Perform other daily administrative or operational duties as requested by management.
Qualifications:
- 1+ years of proven clinical reception, spa desk, or premium customer service experience is a strong asset.
- Previous hands-on experience working within a medical spa, aesthetic clinic, or dermatology environment is highly preferred.
- Prior experience navigating JaneApp or similar medical/spa booking and EMR systems is considered a major advantage.
- A genuine, active passion for skincare, skin health, and aesthetic treatments.
- Excellent communication skills, both written and verbal, with a naturally warm demeanor.
- Hard-working and self-motivated with a proven ability to stay on task independently and work collaboratively within a small team.
- Strong attention to detail, particularly regarding clinical organization and strict sanitization standards.
- Flexible availability to accommodate the scheduling needs of a busy, growing clinic.
- Availability to work Saturdays is required for this position.
What We Offer:
- Team Culture: Work in a positive and friendly dynamic where we value flexibility and mutual respect.
- Incredible Perks: Enjoy excellent discounts on top-tier medical grade skin products and treatments.
- Stress-Free Commute: Free on-site parking at our St. Albert clinic.
- Growth & Support: Work directly alongside a close-knit group of experienced aesthetic professionals under medical NP oversight.
To Apply:
If you are a positive, hard-working individual who wants to be a key part of a beautiful, busy clinic, we would love to meet you! Please submit your resume along with a cover letter telling us why you think you’d be the perfect fit to be the face of Enhanced Medical Aesthetics. Please note that only those selected for an interview will be contacted.
Pay: $17.00-$19.00 per hour
Benefits:
- Casual dress
- On-site parking
- Paid time off
Work Location: In person
