Work Location: 1050 De La Gauchetière Street West, Montreal, QC H3B 4C9
Status: Full-time
Salary: Starting at $55,000 per year
Acquired by Tidan in 2018, this hotel is located in the heart of downtown Montreal. The Marriott Château Champlain is just a one-minute walk from the metro and is accessible through an underground passage connected to the Bell Centre and 1000 De La Gauchetière. This iconic Montreal hotel features 36 floors, 614 rooms, 13 suites, and 25 meeting rooms. Fully renovated in 2021, the hotel can accommodate events of up to 1,000 guests. If you are looking for a modern and stylish work environment, join the inspiring team at one of the largest hotels in downtown Montreal.
Reporting to the Director of Convention and Event Services, the Banquets, Tour & Travel Coordinator will be responsible for coordinating room blocks, particularly for the Tour & Travel segment, as well as assisting the Director of Convention and Event Services with all activities related to group and event management and the department’s overall operations.
Responsibilities
Room Block Management
- Reviews files received from the Sales team.
- Coordinates and follows up on room blocks with clients and the hotel’s various departments.
- Works closely with the various departments and communicates all necessary information through appropriate communication tools, such as convention resumes, banquet event orders, and other relevant documents.
- Welcomes groups upon arrival and ensures availability and presence throughout their events.
- Attends departmental meetings related to forecasting, credit, sales, and event management, as well as other meetings as required.
- Follows up on deposits related to assigned groups.
- Provides the information required for thank-you letters and the allocation of Marriott Bonvoy points.
- Ensures the accuracy of information and keeps group details up to date in the CI/TY system.
- Stays informed about service developments and emerging trends within the industry through various sources, such as the Marriott website, Tourisme Montréal, and other relevant resources.
Convention Services Coordination
- Manages administrative tasks for the Convention and Event Services department.
- Assists the Director of Convention and Event Services with various tasks, including report preparation, follow-ups, and file coordination.
- Supports the Convention Services team in the day-to-day management of its activities.
- Prepares and sends quotes, business proposals, and contracts to prospective clients.
- Maintains in-depth knowledge of our products, services, and the industry to effectively advise clients and respond to their needs.
Skills and Competencies
- Professional attitude and conduct, including teamwork, autonomy, dynamism, strong interpersonal skills, honesty, versatility, initiative, and organizational skills.
- Excellent organizational, planning, and follow-up skills.
- Excellent communication and interpersonal skills.
- Strong attention to detail and quality, with a customer-service-oriented approach.
- Sound judgment and the ability to negotiate and make decisions.
- Strong sense of ethics, discretion, and integrity.
- Ability to manage multiple priorities simultaneously in a fast-paced environment.
Experience and Qualifications
- Relevant experience in sales coordination, administration, or an administrative support role. Previous experience in the hospitality industry is considered an asset, but is not required.
- Diploma in Hospitality Management, Business Administration, or a related field is considered an asset.
- Excellent written and verbal communication skills in both French and English.
- Proficiency in Microsoft Office, particularly Word, Excel, and Outlook.
- Knowledge of CI/TY, Social Tables, and PMS/Marsha systems is considered an asset.
- Ability to work effectively as part of a team while demonstrating autonomy and initiative.
Languages
- Bilingualism in French and English, both spoken and written, is required, as the position involves regular interactions with local and international clients.
About Us:
Tidan is a hotel and real estate group in business for 52 years, with a portfolio of 12 hotels and over 65 real estate properties, as well as the largest tennis club throughout North America. To learn more about Tidan, visit our website: https://www.tidan.com/fr/.
Why Join Our Team:
In addition to competitive salaries, we offer benefits such as group insurance, including life insurance, disability insurance, medical and dental insurance, as well as vision care. Our employees have 24/7 access to healthcare professionals through the Employee Assistance Program. You have access to personal days and holidays scheduled according to the department and hotel you work in. We also offer bonuses through our referral program and much more.
We believe in teamwork and are committed to building a highly performing team, whether through training or by strengthening team relationships. We admire our employees who set themselves professional challenges and support them in achieving their goals. Take the step and join the Tidan team among our multiple job opportunities, whether in the hotel or real estate industry, there is a place for you.
