Title: Registration Clerk
Department: Outpatient Registration
Position Number: 50064960
Hours of Work: Temporary Part Time (Approximately 12 Months)
Day Shifts: 0700-1500, 0730-1530, 0800-1200, 0800-1600, 0830-1630, 0900-1700
Pay Band: Band-D $26.64 per hour
Union: CUPE
Location: Hotel Dieu Hospital Site
PRIMARY FUNCTION:
As a patient liaison, the employee will interact closely with the care team to perform reception and registration duties in the various Patient Registration areas. Responsible for creating visits on PCS (including IP, OP, EP and SM) and appointment scheduling. These functions are carried out in accordance with the Statement of Confidentiality and Ethics of Patient Records and Registration.
Within this role the employee is accountable for contributing to the delivery of the Kingston General Hospital strategy. As an employee, one must demonstrate an awareness of and be responsible for actively promoting and supporting patient and family centered engagement and care in all we do.
PRINCIPLE RESPONSIBILITIES:
- Obtains patient demographic, insurance information, signatures, and other relevant data for registration.
- Creates and activates visits on the PCS. Schedules clinic appointments, cancels and/or reschedules appointments, and mail appointment slips as required.
- Generates and distributes appropriate reports and other information, as required.
- Follows downtime procedures during computer shut down and emergency procedures.
QUALIFICATIONS:
- Medical Administration Diploma (2 year) or equivalent combination of education and experience
- Microsoft Office Level 2 – Excel and Word will be tested.
- Keyboarding with 35 wpm and 90% accuracy will be tested.
- Medical Terminology proficiency will be tested.
- Ability to navigate the Internet required.
- Demonstrated ability to communicate effectively, courteously and professionally required.
- Demonstrated evidence of strong organizational skills required.
- Ability to follow instructions accurately, ability to cope with frequent interruptions (multitasking) and ability to meet deadlines (time management) required.
- Ability to work in a high stress fast paced environment required.
- Strong customer service orientation required.
- Proven ability to attend work regularly.
- Satisfactory criminal reference check and vulnerable sector search required.
PHYSICAL REQUIREMENTS:
The applicant must be able to meet the physical demands of this position.
KHSC is located on the ancestral lands and waters of the Anishinaabeg and Haudenosaunee and serves a wider geographical area that encompasses many Indigenous communities including Tyendinaga, Katarokwi, as well as communities within the Weeneebayko Area Health Authority. As we partner in care, discovery, and learning to achieve better health outcomes for our communities, KHSC is committed to actively advocating for and acting upon the Truth and Reconciliation Committee’s Calls to Action on Health.
Unless specifically stated, all job postings are for existing positions at KHSC. KHSC is committed to recruitment practices that support and contribute to building a respectful, diverse and inclusive workplace in compliance with legislation such as the Employment Standards Act and Accessibility for Ontarians with Disabilities Act. We welcome all applications from women, racialized persons, persons with disabilities, Indigenous Peoples, persons in the 2SLGBTQIA+ community, and members of other equity deserving groups.
Kingston Health Sciences Centre may use artificial intelligence systems to assess and screen applicants. All hiring decisions are made in accordance with KHSC policies and applicable employment legislation.
We thank all applicants, but only those selected for next steps will be contacted. Kingston Health Sciences Centre is committed to inclusive and accessible employment practices. If you require an accommodation to fully participate in the hiring process, please notify the Recruitment Team.
