We are a fast-paced, dynamic and growing company in Port Coquitlam and offer a great environment to develop your career. As Canada’s number one company in the branding industry, working with esteemed clients like Whitecaps FC, Norco, City of Burnaby, Tim Hortons, Molson, and Suzuki, we are on the lookout for a professional and dynamic Sales Support Specialist to join our Port Coquitlam office. The ideal candidate will
- Provide timely and accurate product and service information to support sales and customers.
- Maintain a positive 'can-do' attitude and exhibit outstanding communication skills.
- Pay meticulous attention to detail to ensure accuracy in all aspects of the role.
- Foster a strong relationship between the sales team and support staff, understanding the importance of collaboration and teamwork.
We provide an upbeat, professional, clean environment and will train and mentor the successful candidate. Reliable transportation to Port Coquitlam is a must.
Responsibilities will include:
· Support outside sales reps and take care of customer needs.
· Order processing and tracking for multiple Sales Reps
· Complete internal documents as needed; includes verifying all information is accurate and correct
· Follow up with customers by phone and email to obtain approvals, additional order information/instructions and sign offs
· Coordinate quotes and order activities with Sales Reps and customers
· Manage project completion dates based on customer needs
. Collaborate and communicate with other internal departments to get the job done.
· Maintain a positive, empathetic, and professional attitude toward both internal and external customers.
· Provide internal support to assigned Sales Reps regarding any projects or order issues
· Contribute to overall customer satisfaction by promptly responding to communications
· Provide additional customer service for clients as needed, including tracking shipments to provide accurate delivery dates and warranty inquiries
.Manage warranties and customer returns
.Answer incoming calls and assist with walk in customers
.Assist with rentals, repairs, part inquiries when needed
.other duties as assigned
Required Skills, Competencies, Attributes:
· Fluent, excellent, English written and verbal communication
· French language is an asset
· Effective time management and ability to work independently and multi task in a fast paced environment.
· Demonstrated ability to develop and maintain positive relationships.
· Ensure complete customer satisfaction through solution based relationships.
· Self-motivated with a committed, dedicated work ethic.
· Pro-active approach and initiative; ability to multi task and prioritize
· Positive attitude; open minded and flexible
· Strong use of common sense
· Strong computer skills with a knowledge of MS Office applications.
· Strong computer skills with a knowledge of ERP and CRM system
· Experience in Great Plains and Salesforce CRM system is considered an asset.
- Customer service oriented Problem solver Reliable Strong sense of Common sense Self-motivated Punctual Adaptable Willingness to learn Excellent telephone manner Ability to thrive in a face paced environment
This is a great opportunity to develop your business career with a dynamic company that allows you to build your career in a supportive environment. Please send us your resume.
Job Type: Full-time
Pay: From $50,000.00 per year
Benefits:
- Casual dress
- Dental care
- Extended health care
- Paid time off
- Vision care
Work Location: In person
