Customer Success Manager (CSM) – Remote
Location: 100% Remote (Eastern Time Zone)
Salary: $2,500–$4,500 per month, based on experience
Employment Type: Full-Time
Key Responsibilities
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Onboard new clients following the sales process and introduce them to our services.
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Serve as the main point of contact for clients, providing guidance, updates, and support.
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Conduct weekly and monthly client meetings, depending on service type (Social Media vs. SEO)
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Ensure client retention by proactively addressing issues and providing solutions.
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Collaborate with internal teams (marketing, fulfillment, operations) to meet client goals.
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Track and report on client progress and performance metrics.
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Escalate issues as needed and manage difficult client interactions with confidence and professionalism
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Contribute to process improvements and build out SOPs for the CSM function.
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Mentor future CSM team members as the department grows.
Requirements
Required:
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3+ years of experience as a Customer Success Manager, Account Manager, or Client Success Specialist, preferably in a marketing agency environment.
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Strong understanding of digital marketing, SEO, and social media advertising, including Facebook Ads.
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Excellent communication, negotiation, and client management skills.
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Ability to handle challenging client situations with professionalism and assertiveness.
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Experience with tools like GoHighLevel, Asana, Slack, and other CRM/project management tools.
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Highly proactive, detail-oriented, and able to work independently.
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Passionate about delivering high-quality client results.
Preferred:
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Experience working with contractors or service-based clients.
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Leadership experience or interest in growing into a senior CSM role.
Benefits
Why Join Us
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Fully remote work with flexible schedule within Eastern Time.
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Opportunity to build and lead your own team in the future.
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Exposure to high-level client success and agency operations.
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Supportive, fun, and high-energy team culture.
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Opportunity to shape processes and make the role your own.
