Empowering lives, healing hearts, embracing future
Are you ready to make a lasting impact in specialty care? We’re seeking a dedicated and dynamic Manager, Program Excellence to join our Patient Support Programs at BioScript Solutions, where we put our patients first! The Manager, Program Excellence has a strong combination of project management, performance analytics and reporting skills, client/stakeholder relations, and case management. They can effectively lead a diverse team of individuals and balance ongoing competing priorities. They are comfortable with technology and can easily adapt processes to meet the changing needs of the business. Individuals who would succeed in this role are positive, driven and committed to building best-in-class talent.
- Growth Opportunities: Committed to fostering a culture of growth, where every team, member is encouraged to pursue new skills, expand their knowledge, and advance their careers.
- Vibrant Culture: Over 1,500 team members across Canada and year over year we manage to maintain an overall above industry engagement score by using a monthly pulse survey.
- Our People Say It Best: https://www.youtube.com/watch?v=gySeQnPY7Tg (https://www.youtube.com/watch?v=gySeQnPY7Tg)
- Attractive Compensation: Competitive salary, incentive program, and comprehensive benefits package.
- What & Where: Remote & Full Time, Permanent
- Closing Date: August 10, 2026
Why BioScript Solutions?
At BioScript, we're not just a company—we're a fast-growing company always putting patients first. Recognized as one of Canada’s Best Managed Companies, we believe in pushing boundaries, setting trends, and creating meaningful experiences that captivate and inspire. Our vibrant team is made up of innovative minds who are passionate about driving success and making an impact. Ready to be a part of this exhilarating journey?
Your Mission:
- Oversee the Advanced Resource Team, and engage and lead a team of Senior Reimbursement Specialists, Reimbursement Specialists, Administrative Assistants, and other key support roles for patient support programs
- Oversight of NavieGo’s Patient Interaction Excellence program and leadership of a team of Patient Interaction Coordinators
- Define requirements and implementation of best practices for all patient interactions, including management of performance trackers, scorecards, and feedback sharing sessions
- Work in collaboration with Insight Analyst to complete data analysis, trends, and insights to guide recommendations and drive continuous improvement in Program Resourcing and Patient Interactions
- Monitor the performance of direct reports to assess training needs; provide coaching and mentoring to direct reports based on feedback gathered from program managers and performance KPIs
- Ensure the team and priorities are aligned with NavieGo’s strategic direction
- Demonstrate a solid knowledge of public, private, and federal funding mechanisms
- Support the execution of program launches / transitions / data migrations / integrations and special projects as needed
- Work closely with Program Managers to backfill specific roles within each program
- Manage the onboarding and offboarding process for new and existing team members to ensure team members are adequately trained to backfill program resource requirements
- Support the development and implementation of quality operational initiatives and corrective action reviews
- Effectively communicate and promote the services of the Advanced Resource through newsletters, presentations, and regular team updates
Leadership Responsibilities:
- Provides clear direction, sets measurable goals, and holds team members accountable for performance and results.
- Coaches, develops, and supports team members through regular feedback, performance reviews, and career development planning.
- Fosters a high-performing, inclusive team culture that aligns with company values and business objectives.
What you bring to the table:
Education:
- Post-secondary education or equivalent work experience in a related field
Experience:
- Experience within the customer support industry or in a contact center environment
- Experience in a Patient Support Program operations setting is considered an asset
Skills:
- Knowledge of pharmaceutical industry is an asset
- Knowledge of the Canadian national reimbursement landscape is an asset
- Ability to lead, engage, coach, and mentor a team
- Ability to work with ambiguity
- Ability to work independently and in a team environment
- Communicate verbally, with clarity in one on one and group situations
- Proven ability to organize time, set priorities, and multi-task to meet various competing deadlines
- Strong critical thinking and innovative solutions mindset
- Strong analytical and problem-solving skills
- Strong proficiency in Microsoft Office, Data Analytics tools and/or Excel, CRM experience / mastery and business communication tools (Smartsheet, Service Now,
Lucid Chart, etc.)
- English proficiency is required for this position to effectively communicate with internal and external stakeholders.
- Bilingualism (French and English) may be required depending on the specific role, location, and the needs of the organization
Compensation: At BioScript, your base pay is one part of your total compensation package and is determined within a range. Our pay ranges are based on the local cost of labor benchmarks for each specific role, level, and geographic location.
We're proud to be an equal opportunity employer. As a people-centric organization, we’re committed to fostering a welcoming culture free of discrimination, and to providing a healthy and safe work environment where all team members can thrive as individuals. Through our commitment to diversity, inclusion, belonging, and equity, we strive to provide an accessible workplace, where individuals feel valued, respected, and supported every day.
We are committed to creating an inclusive and accessible work environment across Canada. In accordance with applicable provincial legislation, including Quebec’s Charter of the French Language, this job posting is provided in both French and English when required. For positions based in Quebec, French language proficiency is required to perform day-to-day duties. Bilingualism (French and English) is required for this position to effectively communicate with internal and external stakeholders.
We encourage and accept all applications, however, only candidates selected for interviews will be contacted. Accommodations can be made available on request for candidates taking part in all aspects of the selection process. For inquiries, please email the talent acquisition team at [email protected]. (mailto:[email protected])
Ready to make your mark? If you’re passionate about transforming ideas into extraordinary results and excited to join a forward-thinking team, we want to hear from you!
Take a look firsthand at what we do here! - https://www.youtube.com/watch?v=Prd_s5vXynQ (https://www.youtube.com/watch?v=Prd_s5vXynQ)
#INDA
