We are a passionate automotive team dedicated to delivering outstanding customer experiences. We are seeking a customer-focused and motivated Service Advisor to join our growing organization. This is an exciting opportunity to work within a progressive automotive group that offers career growth, professional development, and a supportive team environment.
As a Service Advisor, you will provide exceptional customer service, guide customers through the repair and maintenance process, and effectively manage inquiries and concerns. If you are a strong communicator, enjoy problem-solving, and are committed to customer satisfaction, we encourage you to apply.
Key Responsibilities
- Assist customers in person and over the phone with service-related requirements while delivering exceptional customer service.
- Respond to customer inquiries accurately and promptly.
- Schedule service appointments and gather customer and vehicle information prior to arrival whenever possible.
- Create and manage repair orders for new and existing customers.
- Process invoices, accept customer payments, and submit required documentation to accounting.
- Provide service estimates and explain recommended repairs or maintenance.
- Keep customers informed on the status of their vehicles and communicate any additional work that may be required.
- Support the Service Manager and dealership operations through additional administrative and customer service duties as required.
Qualifications & Skills
- Experience within the automotive industry is required.
- Previous Service Advisor experience (1–2 years preferred).
- Experience with dealership management systems such as CDK is considered an asset.
- Strong numerical aptitude and attention to detail.
- Excellent communication, customer service, and organizational skills.
- Valid Ontario Driver's Licence with a clean driving record.
Why Join Us?
- Competitive compensation package.
- Comprehensive health and dental benefits for eligible employees.
- Long-term disability and life insurance coverage.
- Paid vacation and time off.
- Career growth and advancement opportunities within a large automotive retail organization.
- Employee stock purchase program.
- Collaborative and supportive team environment.
Application Information
We appreciate the interest of all applicants; however, only those selected for an interview will be contacted.
Pay: $40,000.00-$70,000.00 per year
Work Location: In person
