Location: Studio 6 Hotel, Dryden Ontario
Main Purpose of the Job
The Guest Services Manager is responsible for overseeing the day-to-day operations of the front desk and ensuring that guests at Studio 6 Hotel Dryden receive exceptional service from check-in through check-out. This role plays a key part in maintaining brand standards, supporting front office staff, and ensuring smooth coordination across departments to deliver an outstanding guest experience.
Duties and Responsibilities
- Supervise front desk operations, including check-in, check-out, reservations, and guest inquiries.
- Train, schedule, and support front desk staff to ensure consistent, professional, and friendly service.
- Handle guest feedback, requests, and complaints promptly and effectively, maintaining a solutions-focused approach.
- Monitor daily financial transactions, balancing deposits, cash drops, and reconciliation reports.
- Work closely with housekeeping, maintenance, and management teams to address guest needs and coordinate daily operations.
- Ensure adherence to Studio 6 brand standards, hotel policies, and procedures.
- Prepare and review daily, weekly, and monthly front desk reports as required.
- Fill in operational roles as needed to support the team and ensure smooth hotel operations.
- Assist in implementing and monitoring guest service initiatives to enhance satisfaction and loyalty.
- Maintain a clean, organized, and professional front office environment at all times.
Experience & Qualifications
- Previous experience in hotel front desk or guest services management preferred.
- Strong leadership and problem-solving skills.
- Excellent communication and interpersonal abilities.
- Strong organizational skills with the ability to manage multiple tasks in a fast-paced environment.
- Proficiency with hotel management systems (experience with HotelKey is an asset).
- Commitment to delivering a positive guest experience and upholding Studio 6 service standards.
Job Type: Full-time
Pay: $22.00-$25.00 per hour
Benefits:
- Dental care
- Extended health care
- On-site parking
- Paid time off
Experience:
- Hospitality: 1 year (preferred)
Location:
Work Location: In person
