Job Overview
We are looking for a friendly and professional Front Desk Agent to welcome guests, provide excellent customer service, and ensure a positive experience. The ideal candidate is organized, detail-oriented, and able to multitask in a fast-paced environment.
Duties
- Greet and check-in guests upon arrival, ensuring a smooth and pleasant experience.
- Manage reservations and provide information about hotel amenities, services, and local attractions.
- Handle guest inquiries and complaints with professionalism and courtesy.
- Operate multi-line phone systems to manage incoming calls effectively.
- Maintain accurate records of guest information and transactions in the hotel management system.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Assist with billing inquiries and process payments accurately.
- Uphold hotel policies and procedures to ensure a safe and secure environment for guests.
Experience
- Previous experience in a front desk or guest services role is preferred, ideally within the hospitality industry.
- Strong customer service skills with a focus on creating positive guest experiences.
- Proficiency in phone etiquette and communication skills; multilingual or bilingual abilities are a plus.
- Familiarity with hotel management software is advantageous but not required; training will be provided.
- Ability to work flexible hours, including weekends and holidays as needed.
Join our dedicated team where your contributions will be valued, and you will have the opportunity to grow within the hospitality industry!
Job Type: Part-time
Pay: $19.00-$20.46 per hour
Work Location: In person
