Join our vibrant team at Hotel Montreal Metropolitan, An Ascend Collection Hotel as we seek a Night Audit/ Front Desk to be the welcoming face during our overnight hours. As the primary contact point during these quieter hours, you'll blend the roles of a Front Desk Agent with the responsibility of balancing accounts from the day's shifts and attending to guest needs.
Responsibilities:
· Warmly welcome and assist guests with check-in and check-out procedures;
· Manage all incoming phone calls and processes new reservations;
· Address guest inquiries with professionalism and courtesy;
· Oversee all night audit functions;
· Ensure accurate recording and reconciliation of transactions;
· Balance all revenue and settlement accounts each night;
· Maintain organized files and prepare for the next day’s operations;
· Flexibility to undertake any other duties as required;
Skills and qualifications:
· Exceptional communication skills, both written and verbal, in French and English.
· A genuine passion for delivering outstanding customer service.
· Strong team player with a collaborative attitude.
· Proficient in Microsoft Office applications such as Excel and Word.
· Previous experience with Mews is advantageous.
· Availability for evening and overnight shifts, including weekends and holidays.
· Shift timing: 11:00 PM - 7:00 AM
Experiences
· Minimum of 1 year in a similar role
Job Type: Full-time
Pay: $18.00-$21.00 per hour
Benefits:
Experience:
- Customer service: 1 year (preferred)
Work Location: In person
