Job description:
Company Overview
Sheraton has enjoyed a vibrant history spanning over 70 years, establishing itself as a leader in the hospitality industry. With a portfolio of more than 400 hotels across 70 countries, including over 60 resorts in stunning destinations worldwide, Sheraton is dedicated to bringing people together through exceptional travel experiences.
Summary
We are looking for a motivated and experienced Assistant Manager to join our team at Carver’s Steakhouse and Lounge. This role is ideal for a hands-on leader who is passionate about hospitality, guest service, and team development. The ideal candidate will demonstrate strong leadership skills and the ability to thrive in a fast-paced environment. You will ensure service excellence throughout the evening, supporting and guiding the team as necessary. You will act as the room’s wine expert as a Sommelier, lending support to the servers and providing your expertise to the guests as required.
Compensation: $20.00–$22.50 per hour, with additional tip earnings.
Responsibilities:
- Support the Carver’s Manager in daily restaurant and lounge operations
- Lead and supervise front-of-house staff during service
- Ensure exceptional guest experiences and promptly resolve concerns
- Assist with hiring, training, scheduling, and coaching team members
- Maintain high standards for food quality, service, cleanliness, and atmosphere
- Monitor inventory, cash handling, and end-of-shift reports
- Ensure compliance with health, safety, and alcohol service regulations
- Assist with payroll and tip outs
- Enforce company policies, procedures, and service standards
- Help cover shifts where necessary
- Other duties as assigned
Skills & Attributes
- Guest-focused mindset
- Calm and effective under pressure
- Organized and detail-oriented
- Team-oriented with a positive attitude
Qualifications:
- Attentive, engaging, and social
- Previous serving experience and leadership experience are assets. SIRS certificate required.
- Professional appearance, confident, and approachable
- Wine knowledge is an asset
- Food safe handling certificate
Job Types: Full-time, Part-time, Permanent
Pay: $20.00-$25.00 per hour
Benefits:
- Dental care
- Extended health care
- Life insurance
- On-site parking
Work Location: In person
