Being a part of BrokerLink, means you live our values: to act with integrity, be respectful of others, have a customer-driven mindset, strive for excellence and always treat others with generosity. These values drive our diversity and inclusion efforts to ensure a respectful and inclusive work environment is present.
We want like-minded individuals who want to provide the highest level of customer service, who carry themselves with utmost professionalism.
We want to invest in you! Your success is our success and our purpose of “we’re here to help people” is what motivates us to keep the amazing talent we attract, for a long time. We want to bring out the best of all our team members! Offering countless opportunities to grow and an environment which values our most important assets, you, our team members. We have over 200 offices across Canada, ask us about our flexible work arrangements!
Pay at BrokerLink is about much more than just salary.
- Flexible work arrangements
- Multiple benefits offered to support physical and mental wellbeing, Wellness account and much more
- Share plan & other savings
Salary range (but not limited to):
59,300 - 72,500
Incentive plan
Annual bonus: 7.5% target, based on the base salary, with a potential payout of up to 200% (subject to personal and company performance)
As part of our commitment to Win As A Team, we share our success with employees through our incentive programs and Employee Share Purchase Plan (ESPP) – with BrokerLink matching a portion of your contributions.
Our Group RRSP, with company matching DPSP offerings provide flexibility and long-term security for our employees beyond their careers.
Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, location etc. The salary range presented below is based on a 35-hour workweek and would represent a majority of different candidate profiles. However, we encourage candidates who may fall outside of this range to apply as well.
About the role
We are seeking a highly organized and proactive IT Project Coordinator to join our Broker Technology Support Team (BTS) .
The IT Project Coordinator will work closely with project managers, technical teams, business stakeholders, and vendors to coordinate project activities, maintain project documentation, track progress, and ensure project deliverables are completed on time and within scope.
This role is ideal for an individual who thrives in a fast-paced environment, enjoys managing multiple priorities, and has a strong interest in technology and project delivery.
What you will be doing:
Project Documentation
- Maintain project plans, schedules, and status reports.
- Ensure technical documentation, including system updates, process documentation, SOPs, and user guides, is accurate, current, and accessible.
Meeting & Communication Coordination
- Schedule project meetings and workshops with stakeholders.
- Prepare meeting agendas, document meeting minutes, and distribute follow-up communications.
- Track and monitor action items to ensure timely completion.
- Facilitate communication between cross-functional teams to maintain alignment on project objectives and timelines.
Progress Tracking & Reporting
- Monitor project milestones, deliverables, and dependencies (ie Broker Management System upgrades, and audit related responsibilities)
- Update project status reports and dashboards for leadership and IT stakeholders.
- Track project metrics and provide regular visibility into project health, risks, and progress.
Assist with the preparation of executive and stakeholder presentations.
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Resource Coordination
- Coordinate IT resource schedules and project activities.
- Support vendor engagement activities, including scheduling, documentation, and communication.
- Help ensure project resources are allocated effectively across competing priorities.
Risk & Issue Management
- Identify potential bottlenecks and risks within project work plans.
- Track project issues, system performance concerns, and identified vulnerabilities.
- Escalate risks and issues appropriately while maintaining risk and issue logs.
- Support mitigation planning and follow-up activities.
Process Improvement
- Recommend and implement improvements to project coordination processes and reporting practices.
- Support the continuous improvement of project management standards, templates, and methodologies.
What you bring to the table:
- Bachelor's Degree or Technical Diploma in Information Technology, Computer Science, Business Administration, or related field
- 2–4 years of experience in project coordination, project administration, or a related technology support role.
- Experience supporting technology, application, or business transformation projects.
- Familiarity with project management methodologies such as Agile, Waterfall, or Hybrid approaches.
- Familiarity with Software Development Life Cycle (SDLC)
- Experience with audit tasks and documentation
- Experience with Broker Management Systems (ie Applied Epic, ARS) is an asset
- Experience with audit tasks and timelines is an asset
- Proficiency with Microsoft 365 applications, including Excel, PowerPoint, Word, Teams, and SharePoint.
- Exceptional organizational and multitasking abilities.
- Strong analytical and problem-solving skills.
- Excellent written and verbal communication skills.
- Ability to work effectively in fast-paced, evolving, and sometimes ambiguous environments.
- Strong attention to detail, commitment to quality, and communication skills
- Ability to build relationships and collaborate across technical and business teams.
- Insurance industry experience, RIBO/AIC, CIP/CAIB or ITIL General is an asset
- CAPM, PMP, or other project management certifications. is an asset
#LI-Hybrid
This role is a new member of our growing team.
We are an equal opportunity employer
BrokerLink is committed to providing an accessible environment. Accommodations are available on request for candidates taking part in the selection process.
BrokerLink is committed to creating and maintaining an inclusive environment which embraces our diversities and sees them as our strength! We want to foster a workplace that makes all our team members and customers feel welcome and appreciated.
Discover more about BrokerLink! Visit our new dedicated Webpage .
Please note that BrokerLink does not provide sponsorship or other support for immigration-related matters including but not limited to employer-specific closed work permits. Candidates must be eligible to work in Canada from the anticipated start date and throughout their employment and are solely responsible for maintaining their work eligibility.
At BrokerLink, we value diversity and are committed to creating an inclusive workplace that inspires each of us to be the best we can be. Join our team and make a difference!
