Job Summary
We are seeking a dedicated Customer Service Representative to join our team. In this role, you will serve as the primary point of contact for clients and internal teams, ensuring seamless communication and efficient handling of freight, shipping, and supply chain inquiries. The ideal candidate will possess strong communication skills, proficiency with various management systems, and a keen attention to detail to support our logistics operations and enhance customer satisfaction.
Responsibilities
- Manage customer inquiries via multi-line phone systems, demonstrating excellent phone etiquette and communication skills
- Utilize transportation management systems such as SyteLine and AS400 to process orders, track shipments, and update data entry records accurately
- Coordinate shipping & receiving activities, ensuring timely delivery and receipt of freight and supplies
- Support supply chain operations by analyzing data related to freight movements and inventory levels
- Collaborate with 3PL providers to resolve issues related to transportation and logistics
- Maintain detailed records of customer interactions, shipments, and inventory movements
- Assist in the analysis of shipping data to identify trends and opportunities for process improvement
- Provide exceptional service by addressing customer concerns promptly and professionally
Skills
- Proficiency with transportation management systems such as SyteLine, AS400, and other supply chain software
- Strong data entry skills with high accuracy and typing speed
- Excellent analysis skills to interpret shipping data and identify operational improvements
- Knowledge of freight logistics, shipping & receiving processes, and supply chain management
- Effective communication skills for interacting with customers, carriers, and internal teams
- Ability to handle multi-line phone systems efficiently while maintaining professionalism
- Familiarity with 3PL operations and freight management practices
- Strong organizational skills with attention to detail in data entry and record keeping
- Ability to work in a fast-paced environment while managing multiple priorities effectively
Job Type: Full-time
Pay: From $3,000.00 per month
Work Location: In person
