Position: Sales and Customer Service Advisor
About Us:
StorageVault Canada is the largest and fastest-growing storage company in Canada. With over 800 employees, we operate over 230 storage locations across the country. We specialize in providing self-storage and portable storage solutions to individuals and commercial clients. Additionally, we offer document storage, data management, and shredding services to businesses, healthcare institutions, and government sectors. As the only publicly listed storage company in Canada, we've closed over $1.8 B in accretive acquisitions since 2015. Learn more at www.storagevaultcanada.com.
Job Summary:
Our Reservation Centre in Ottawa, Ontario, is seeking an Inbound Sales and Customer Service Representative. We're looking for customer service-driven individuals who are enthusiastic, sales savvy, team players, and committed to personal development. The Sales and Customer Service Advisor will serve as the company ambassador, providing exceptional customer service and helping clients determine the best storage solutions for their needs.
Responsibilities:
- Answer incoming inquiries following reservation center guidelines.
- Build rapport and earn trust from clients through excellent customer service.
- Identify client needs through active listening and probing to offer optimal solutions.
- Provide detailed information about StorageVault Canada's products and services.
- Meet and exceed various KPI targets.
- Promote the company's value for repeat business.
- Adhere to company policies outlined in the HR policy.
- Follow sales and customer service procedures aligned with quality standards.
Requirements:
- Minimum of 1 year of sales experience.
- Secondary education required.
- Proficiency in MS Office applications (Word, Excel, and Outlook); strong keyboarding skills necessary.
- Ability to multitask and adapt to a fast-paced environment.
- Fluency in both French and English is essential.
Benefits:
- Competitive Salary: $19 per hour
- Unlimited Bonus based on rented storage units
- Health Benefits upon completion of the probationary period
- Supportive work environment promoting work-life balance
- Dynamic and diverse culture encouraging self-expression
- Supportive management fostering professional growth
- Culture valuing hard work and fun simultaneously
Job Type: Full-time
Pay: $19.00 per hour
Expected hours: No less than 40 per week
Benefits:
Education:
- Secondary School (preferred)
Experience:
- Sales: 1 year (preferred)
- Call center: 1 year (preferred)
Language:
- English (required)
- French (preferred)
Work Location: In person
