Reporting to the Connection Desk Team Lead, the Connection Desk Associate plays a key role in delivering high-quality front-line service and administrative support at the RRU Langford – John Horgan Campus. As the first point of contact for students, staff and visitors, this position is responsible for creating a welcoming environment and providing accurate, timely referrals to appropriate campus services.
The Connection Desk Associate supports daily operations by helping students navigate post-secondary supports and referring them to the appropriate services. In addition, they will assist with processing services requests such as ID cards, parking passes, lockers and print accounts and acts as a liaison for building related concerns.
The Connection Desk Associate will have high level of empathy, cultural sensitivity and discretion to support students who may be facing academic, personal and financial challenges. With a strong focus on customer service, organization and attention to detail, the Connection Desk Associate contributes to a positive campus experience and promotes student success through timely referrals to supports available at their respective institution.
The Associate supports the overall functioning of the RRU Langford – John Horgan Campus student support services and may be occasionally called upon to provide back-up services for the Student Commons. They are a key member of the Royal Roads University Student Services team and may also be assigned work for any Royal Roads program or at any campus.
