Job Summary
Join our dynamic hospitality team as an Assistant Hotel Manager, where your leadership and passion for exceptional guest experiences will drive the success of our SPA & Wellness Hotel. In this energetic role, you will support the overall operations of the hotel, ensuring smooth front desk functions, superior guest services, and effective management of staff. Your expertise in hospitality management and revenue optimization will help create a welcoming environment that exceeds guest expectations and fosters a positive team culture. This paid position offers an exciting opportunity to grow your career in a vibrant hotel setting with bonus up to 12,000 cad per year.
Duties
- Assist in overseeing daily hotel operations, including front desk activities, guest services, and housekeeping coordination
- Support the management of revenue streams through effective pricing strategies and budget adherence
- Supervise hotel staff, including front desk agents, housekeeping, and hospitality team members, ensuring high standards of service and professionalism
- Handle guest relations with a focus on resolving issues promptly and maintaining excellent customer service standards
- Manage human resources functions such as scheduling, training, and performance feedback to foster a motivated team environment
- Oversee night audit procedures to ensure accurate financial reporting and compliance with hotel policies
- Utilize multi-line phone systems to answer inquiries with professionalism and courtesy, practicing exemplary phone etiquette
- Assist in implementing hotel policies related to guest safety, security, and overall operational efficiency
- Support revenue management initiatives by analyzing occupancy trends and adjusting strategies accordingly
- Promote a positive work environment that encourages teamwork, leadership development, and continuous improvement
Experience
- Proven supervising experience within the hospitality industry or hotel management setting
- Extensive hotel experience with knowledge of front desk operations, guest services, and resort environments
- Strong background in hospitality management practices including revenue management, budgeting, and human resources
- Multilingual or bilingual skills are highly desirable to serve diverse guests effectively
- Demonstrated leadership abilities with a focus on motivating teams and managing conflict resolution
- Experience with night audit procedures and multi-line phone systems preferred
- Excellent customer service skills with a friendly yet professional demeanor
- Familiarity with hotel management software systems and reservation platforms is advantageous
Embark on this rewarding journey where your leadership transforms guest stays into memorable experiences! We’re dedicated to supporting your growth through comprehensive training and a collaborative work environment. Join us to make every guest’s visit extraordinary while advancing your career in hospitality!
Job Type: Full-time
Pay: From $60,000.00 per year
Benefits:
- Company events
- Extended health care
- On-site gym
- On-site parking
- Store discount
Experience:
- Hotel management: 2 years (preferred)
Work Location: In person
