About PROTx Services
PROTx Services is a busy and growing Nova Scotia-based company with 5 multidisciplinary clinics offering Physiotherapy, Chiropractic, Massage Therapy, and more. We’re proud to serve communities across the province and are committed to providing a professional, fun and energetic environment — for both our clients and our team.
We live by our Core values every day:
- Client Centered – We put client’s first
- Community Focused – We give back and stay connected
- Team Committed – We support one another
- PROFunErgetic – We work with professionalism, fun, and energy
Who We're Looking For
PROTx is seeking a highly organized and detail-oriented Central Operations Support (COS) team member to provide centralized administrative support to our growing network of clinics.
This is a primarily remote position (must be local to HRM) that plays a critical role in ensuring our clinics operate efficiently behind the scenes. By managing calls, schedules, client accounts, billing processes, and administrative workflows, the COS team allows our in-clinic staff to focus on delivering exceptional care and service to clients.
If you thrive in a fast-paced environment, enjoy solving problems, and take pride in maintaining accuracy and organization, we'd love to hear from you!
What You’ll Do
- Manage incoming calls, client inquiries, and appointment scheduling
- Complete Welcome & Intake Calls for new clients
- Monitor clinic emails and respond to client requests
- Review schedules and client accounts for accuracy and completeness
- Verify insurance information, approvals, and required documentation
- Submit claims, manage accounts receivable, and assist with collections of outstanding account balances
- Process administrative tasks including faxing, uploading, and file requests
- Support clinic operations and provide occasional in-clinic coverage when needed
What You Bring
- Strong organizational and communication skills
- A proactive, positive attitude and strong attention to detail
- Ability to work independently and manage multiple priorities
- Proficient with technology and comfortable learning new software programs and systems
- Must reside within HRM and be available to travel to clinic locations if required
- Dedicated home workspace with reliable internet
Preferred Experience
- Administrative, customer service, or healthcare administration experience
- Experience working in healthcare, medical clinics, insurance billing, or allied health environments
- Familiarity with scheduling and clinic management software; experience with Jane App is considered an asset
- Experience handling confidential information with professionalism, discretion, and attention to privacy requirements
- Experience working remotely and collaborating effectively with team members across multiple locations is considered an asset
What We Offer
- Comprehensive training and ongoing support
- Collaborative and supportive team culture
- Equipment and tools required for the role provided
- Health Spending Account + Wellness Plan
- Optional Group Health & Dental benefits
- Employee Assistance Program
- Staff perks and team events
Pay: Starting at $17.50 per hour
Expected hours: 35 hours per week
Work Schedule: Monday to Friday rotating shifts of 7 am – 2 pm and 2 – 9 pm
Are you the next member of the PROTx team? Please submit your resume and cover letter for consideration. Only candidates selected for an interview will be contacted. We thank all applicants for their interest in joining the PROTx team.
Job Types: Full-time, Permanent
Pay: From $17.50 per hour
Benefits:
- Company events
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
Application question(s):
- Are you able to travel within the HRM?
Work Location: Remote
