WHAT IS THE OPPORTUNITY?
You will have the opportunity to work on business critical applications such as Enterprise Performance Management (EPM) / Reporting / Tax portfolios across the enterprise by supporting various vendor-based software packages and the backend infrastructure they run on. You will work directly with various groups with application teams such as Dev, QA and UAT, as well as enterprise TI groups to roll out software patches, enhance efficiency and effectiveness by adopting enterprise standards all while ensuring stability.
WHAT WILL YOU DO?
Help Manage all stages of delivery against mission critical applications:
- Installing, maintaining, administering and updating vendor provided software
- Providing support for new and existing on-prem and SaaS applications
- Work closely with various internal IT groups for setting up and configuring required changes
- Work with vendors to create support tickets and follow through with troubleshooting/diagnosing complex, escalated issues and suggested fixes to ensure application stability
- Work closely with application team to plan monthly releases, creating/executing runbooks, and assisting with delivering our product roadmaps
- Providing technical support for development team, QA and end users with running application components
- Monitoring applications to ensure it is performing as expected and tweaking settings to ensure it is optimally configured
- Work on automating any manual tasks that can help with productivity
WHAT DO YOU NEED TO SUCCEED?
Must have:
Demonstrated leadership ability, with experience on multiple projects with multiple interfaces and/or 3rd party software packages
- 3-5 years of demonstrated work experience with large high performing teams
- Experience in Windows Server management and recommended best practices
- Experience with working on UNIX (AIX/Linux) environments
- Knowledge of CI/CD and DevOps tools such as Helios, UCD, Jenkins, GIT, etc.
- Excellent understanding and technical knowledge in On-Premise and Cloud architecture
- Strong interpersonal communication and organizational skills required to operate as an integral team member across our global distributed technical teams
- Experience in supporting Vendor Software (IBM Planning Analytics, IBM Cognos Analytics, CDM, Longview, Workiva, etc...)
Nice-to-have:
- Ability to facilitate between and influence key decision makers
- Strategic thinker with excellent interpersonal skills to work across various teams
What’s in it for you?
Deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
- Leaders who support your development through coaching and managing opportunities
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team
- A world-class training program in financial services
- Flexible work/life balance options
- Opportunities to do challenging work
#LI-POST
Job Skills
Critical Thinking, Customer Support Systems, Enterprise Performance Management (EPM), Group Problem Solving, IBM Cognos Analytics, Installation Support, IT Service Level Management, IT Service Management (ITSM), IT Standards, Linux, Microsoft Windows Server, Server Management, Technical Support, Technical Troubleshooting, Troubleshooting
Additional Job Details
120 WESTERN PKY:BEDFORD
Bedford
Canada
37.5
Full time
TECHNOLOGY AND OPERATIONS
Regular
Salaried
2026-06-03
2026-06-30
Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
Our Employment Opportunities
At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
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