About Us
At Seequent, we help organisations to understand the underground, giving the confidence to make better decisions faster.
We build world-leading technology that is at the forefront of Earth sciences, transforming the way our customers work. Every day we help them develop critical mineral resources more sustainably, design and build better infrastructure, source renewable energy, and reduce their impact on the environment.
We operate in 145+ countries while proudly maintaining headquarters in New Zealand.
The Position
As an Application Specialist you will use your domain and data management knowledge and experience to ensure a best-in-class product experience for our customers. You will be responsible for ensuring the effective deployment, operation, and support of data management software products provided by Seequent. This position bridges the gap between end-users, technical solution teams, user success and technology, ensuring that applications are configured, optimized, and utilized to their full potential. You will contribute to the development and support of Seequent’s solutions and directly influence their effectiveness and quality. You will provide your domain and product knowledge across the complete software development process including discovery, design, implementation, testing, documentation and user support.
The primary focus of the position is to provide technical expertise, troubleshoot complex issues, recommend best practise workflows, support implementations and collaborate with customer success, development and product teams to enhance application functionality. By understanding both business needs and software capabilities, an Application Specialist helps maximize efficiency, improve user experience, and ensure the ongoing success of our customers
In this role, you will have the opportunity to:
- Act as a liaison between users, technical solution specialists, product managers, and developers to communicate feedback and feature requests and resolve issues
- Contribute to the development of application improvements by providing insights into user needs
- Participate in meetings to discuss support trends, application improvements, and customer feedback
Support technical solutions specialists and development teams with complex software implementations, data migration projects and software platform maintenance tasks
- Develop guidance, documentation, and tools to support workflow automation and system integrations leveraging Seequent platform API capabilities
- Use application management software and tools to track application performance metrics and identifying areas for improvement
- Respond to escalated technical support requests in a timely and professional manner collaborating with internal teams and end-users as required
- Diagnose and resolve complex application-related and data-related issues by guiding colleagues and end-users through solutions or escalating to technical teams when necessary
- Participate in user acceptance testing (UAT) to validate new features and updates before release
- Identify, document, and report software defects and inconsistencies to the development team
- Provide feedback on system improvements based on user experiences and operational challenges
- Verify bug fixes and enhancements to ensure they function as intended
- Keep up with software updates, new features, and industry best practices to provide informed support
- Work closely with other Seequent product teams to support cross-product workflows and integrations
- Assist internal teams, such as customer success, sales, and implementation teams – to troubleshoot issues
- Provide insights and recommendations on how internal teams can leverage multiple products effectively
To be successful in this role, you should have:
- Bachelor’s degree (or equivalent) in related discipline
- 5+ years of experience in a technical support, application support, or customer-facing software position
- Familiarity with data management principles and best practices (Inc. data ingestion, validation, integrity, transformation, delivery & transfer)
- Experience with API Integrations and troubleshooting
- Experience in mining, exploration, or geoscience industry is an asset but not required
- Demonstrate effective communication through appropriate digital and non-digital channels
- Ability to explain complex concepts to non-technical users in a clear and professional manner
- Customer-focused mindset with a strong commitment to user satisfaction
Additional Information
This is a hybrid position, and you are required to be in the Toronto Seequent office two days a week. After hours support may be required on occasion to assist colleagues, customers, or regions in other time zones.
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Our Commitment to Equity, Diversity, and Inclusion
At Seequent, we champion the uniqueness of each individual. Our commitment to inclusiveness, equity, and accessibility is fundamental to who we are. If you require accommodation during our recruitment process, please let our Talent Acquisition team know. We are here to ensure a fair opportunity for all.
Research underscores that some individuals, especially women and underrepresented groups, may hesitate to apply for roles if they don't meet every requirement. Please don't count yourself out if you don’t tick every box. We are committed to hiring a diverse team and encourage individuals of all background and abilities to apply. Thank you for considering us as your potential employer; we're excited to see what you can bring to our team!
Benefits of being a Seequenteer and why you’ll love being on our team.
Our people – Working at Seequent means becoming part of a community of collaborative innovators with insatiable curiosity and a passion to make a difference. Seequenteers are experts at what they do, visionaries with bold ideas for the future, and driven by a desire to make meaningful change.
Our culture – At Seequent you’ll be encouraged to Find a Better Way, Think Customer, Collaborate Enthusiastically, Exceed Expectations and Take Ownership, no matter what role you’re in. Our values define a culture of open mindedness, connected teams despite geographical distance, transparent communication, and leadership at any level, where everyone is welcome as their authentic self.
Our offices – Seequent operates from offices all over the world; as part of the Bentley Systems family. Our office hubs are fueled by barista-crafted coffee, games, table tennis, Lego, online trivia battles, and regular office team events. We like to celebrate our wins with cake too, lots of cake.
Benefits – Competitive salary, flexible working, a paid day each year to volunteer, an employee share purchase plan in most locations, rewards & recognition program, continuous learning and career growth opportunities, internal engagement events, culture & wellbeing program, personal support resources. Additional benefits are unique to each location Seequent resides in.
How to apply
If this sounds like the role for you, apply today
