Mission Ridge Animal Hospital is a well-established and reputable veterinary clinic dedicated to providing high-quality healthcare for pets in St Albert and the surrounding communities. Our team is committed to delivering exceptional service and compassionate care to our clients and their beloved animals.
Job Description:
We are seeking a friendly, organized, and customer-focused Receptionist to join our team at Mission Ridge Animal Hospital. As the first point of contact for our clients, you will play a crucial role in creating a positive and welcoming atmosphere in our clinic. Your primary responsibilities will include managing appointments, greeting clients, answering inquiries, and providing administrative support to our veterinary staff.
Key Responsibilities:
- Welcome clients and visitors with a warm and friendly demeanour.
- Answer and manage phone calls, responding to inquiries and scheduling appointments.
- Efficiently check in and check out clients, ensuring accurate billing and payment processing.
- Maintain a clean and organized reception area.
- Assist clients with filling out forms and gathering necessary information.
- Manage client records and files in accordance with clinic procedures.
- Liaise with veterinary staff and support them in various administrative tasks.
- Provide information about clinic services, pricing, and general pet care.
- Handle client concerns and complaints with professionalism and courtesy.
- Work closely with the veterinary team to ensure smooth clinic operations.
- Contribute to a positive and supportive team environment.
Qualifications:
- High school diploma or equivalent.
- Previous experience in a customer service or receptionist role is a plus.
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Proficiency with basic computer software and willingness to learn clinic-specific software.
- A genuine love for animals and a commitment to providing exceptional service to our clients and their pets.
- Attention to detail and the ability to maintain a calm and friendly demeanour in a fast-paced environment.
Benefits:
- Competitive salary
- Great Benefits
- Employee discounts on veterinary services
- Opportunities for professional growth and development
- A friendly and supportive work environment
- Contributing to the well-being of pets and their owners in our community
How to Apply:
If you are a dedicated and compassionate individual with a passion for animal care and customer service, we would love to hear from you. Please submit your resume and a cover letter detailing your relevant experience and why you are the ideal candidate for the Receptionist position at Mission Ridge Animal Hospital.
Job Type: Part-time
Pay: $16.00-$19.00 per hour
Benefits:
- Employee assistance program
- Extended health care
- RRSP match
Experience:
- Veterinary: 1 year (preferred)
- Reception: 1 year (required)
Work Location: In person
