- Provide fast and exceptional customer service to clients via phone, email, and chat
- Answer customer inquiries and resolve issues in a timely and professional manner
- Upsell products and services to customers when appropriate
- Maintain accurate and detailed customer records through data entry
- Assist with order processing, shipping, tracking, and fulfillment
- Collaborate with other team members to ensure customer satisfaction
-Spreadsheet skills and management
- Must have experience with Adobe Illustrator and Photoshop.
- Stay up-to-date on product knowledge to effectively address customer questions and concerns
-Create proofs using Adobe Illustrator and Wasatch prepress.
-Install update and troubleshoot software
Requirements
- Excellent phone etiquette, communication and grammar skills in English.
- Ability to communicate effectively in French is a plus
- Previous experience in a customer service role is preferred
- Strong problem-solving skills and the ability to handle difficult customers with patience and empathy
- Proficient in data entry, spreadseets and navigating computer systems
- Bilingual candidates are highly encouraged to apply
- Graphics experience with Adobe Illustrator and Photoshop
We offer competitive pay, a supportive work environment, and opportunities for career growth. If you are a motivated individual with a passion for providing excellent customer service, we would love to hear from you.
Please note that this is not a remote position. The Customer Service Representative will be required to work on-site at our location in Concord Ontario. Only Canadian citizens and permanent residents please.
Job Types: Full-time, Part-time
Pay: $19.00-$20.00 per hour
Expected hours: 24.0 – 40.0 per week
Benefits:
- Casual dress
- Company events
- On-site parking
Education:
- AEC / DEP or Skilled Trade Certificate (preferred)
Experience:
- Customer Service: 2 years (preferred)
- Computer graphics: 3 years (required)
Work Location: In person
