Guest Experience Specialist
As a Guest Experience Specialist at Stoney Trail Mazda, you will play a key role in delivering a seamless and memorable customer experience from arrival through vehicle delivery. This role combines customer-facing responsibilities with front desk coordination and administrative support, making it ideal for someone who enjoys variety, organization, and working closely with multiple departments.
About us: Stoney Trail Mazda has been providing unparalleled service to our customers for over 15 years. Our guiding principle is that people come first. That's why we offer a diverse work environment that encourages professional and personal growth.
Our exceptional and talented team work together to create an outstanding customer experience. We are more than just a dealership; we are part of an exclusive club of driving enthusiasts who believe that the experience comes before the transaction. We are passionate about our product and take pride in the quality of our work. We believe in people working together towards a common goal, with a shared vision, intent on doing the best job possible.
Key Responsibilities:
-
Coordinate and deliver a consistent, high-quality vehicle delivery experience for customers
- Guide customers through their vehicle features and ensure they feel confident and informed at pickup
- Greet all guests upon arrival and direct them to the appropriate department or team member
- Manage front desk responsibilities, including answering phones and supporting general inquiries
- Prepare delivery materials, deal folders, and required documentation accurately
- Complete post-delivery follow-up to support customer satisfaction and retention
- Assist the accounting department with data entry and administrative tasks as needed
- Maintain and organize showroom materials, brochures, and delivery resources
- Collaborate with Sales, Finance, Service, and Accounting teams to ensure smooth daily operations
Required Qualifications:
-
Valid driver’s license with a clean driving record
- Strong communication and customer service skills
- High attention to detail and strong organizational abilities
- Comfortable multitasking in a fast-paced environment
- Basic computer proficiency and ability to perform data entry accurately
- Professional, positive, and team-oriented approach
- Legally entitled to work in Canada
Schedule:
- Full Time
-
Schedule includes weekly rotations (daytime/evening and Saturday shifts)
Why Join Stoney Trail Mazda
-
Comprehensive benefits package including health, dental, life & disability
- Opportunities for growth and advancement—we promote from within
- Supportive, team-oriented environment
- A dynamic role with exposure to multiple areas of the dealership
About Us
Stoney Trail Mazda has been providing unparalleled service to our customers for over 15 years. Our guiding principle is that people come first. That's why we offer a diverse work environment that encourages professional and personal growth.
Our exceptional and talented team work together to create an outstanding customer experience. We are more than just a dealership; we are part of an exclusive club of driving enthusiasts who believe that the experience comes before the transaction. We are passionate about our product and take pride in the quality of our work. We believe in people working together towards a common goal, with a shared vision, intent on doing the best job possible.
What to expect when you apply: Successful applicants will be contacted by phone for an onsite interview.
