Wage: $21 - $23 per hour (DOE)
Full-Time - Permanent
About Manning Park Resort
Manning Park Resort is a year-round destination resort located between Hope and Princeton, British Columbia. Surrounded by stunning mountain scenery and protected wilderness, the resort offers a unique lifestyle that blends meaningful work with outdoor adventure. Employees enjoy access to activities such as hiking, canoeing, kayaking, stand-up paddleboarding, skiing, snowboarding, and snowshoeing. Staff housing is available, making this a rare opportunity to live and work in a beautiful mountain setting.
Position Overview
Manning Park Resort is seeking an experienced, enthusiastic, and service-driven Front Desk Supervisor to join our Accommodations team. This leadership role is responsible for overseeing Front Desk operations while ensuring a consistently high level of guest service. The successful candidate will be a hands-on leader who enjoys supporting team members, resolving guest concerns, and contributing to a positive and professional workplace culture.
Key Responsibilities
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Deliver exceptional guest service while maintaining a high standard of professionalism at all times
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Supervise daily Front Desk and Night Audit operations to ensure smooth and efficient service
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Foster a positive, supportive, and team-oriented work environment
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Monitor, track, and record Front Desk and Night Audit productivity
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Develop, implement, and maintain front desk procedures and service standards
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Respond to guest feedback and resolve concerns promptly and professionally
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Manage and support escalated guest issues to ensure timely resolution
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Coordinate, assign, and review daily tasks for Front Desk team members
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Support the Accommodations Manager and Housekeeping Manager in developing work schedules based on business demand
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Review and approve employee timesheets
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Train, onboard, and support the ongoing development of Front Desk and Night Audit team members
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Maintain clear and effective communication with all resort departments
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Administer booking channels and ensure listings and related media are current and accurate
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Perform Front Desk and Night Audit duties as required, including reservations, guest check-ins and check-outs, and phone and online communications
Qualifications and Experience
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Strong customer service and problem-solving skills
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Excellent communication and people management abilities
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Minimum two years of Front Desk experience preferred
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Minimum one year of supervisory or leadership experience preferred
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Self-motivated, reliable, and capable of prioritizing tasks effectively
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Ability to work efficiently in a fast-paced environment, both independently and as part of a team
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Proficient with email, reservation systems, and guest communication tools
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Professional attitude and appearance
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Highly organized with strong attention to detail
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A minimum one-year commitment is required
Benefits
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Free rent with bi-weekly utilities of $170 (includes water, hydro, waste, and heat)
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Free Wi-Fi
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Free seasonal activity passes
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Winter: Alpine and Nordic
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Summer: Boathouse access
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Free equipment rentals and lessons
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Monthly onsite medical and wellness services
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Regular grocery pick-up service
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Food and retail discounts at:
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Country Store
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Pinewoods Restaurant
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Bears Den Pub
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Daylodge
