Duties
The Head of Technical Services provides senior technical leadership and delegated managerial oversight for the planning, design, and delivery of audiovisual and integrated technical services supporting Public Services and Procurement Canada’s (PSPC) Event and Conference Management (ECM) program.
The position serves as ECM’s technical subject matter expert, leading technical teams and advising management and clients on the delivery of high-profile, technically complex conferences and events across the National Capital Region and Canada.
➥ Plans, designs, and delivers end-to-end audiovisual and technical solutions for high-profile conferences and events, ensuring alignment with Government of Canada standards, accessibility requirements, and client expectations.
➥ Manages a technical workforce of approximately thirty employees through subordinate supervisors, including performance management, staffing, training, and workplace health and safety, in accordance with delegated authority.
➥ Forecasts and manages technical resource requirements and oversees budgets, contracts, and staffing related to technical services.
➥ Represents ECM as the technical subject matter expert with clients, service providers, and interdepartmental partners.
➥ Advises ECM management on the technology roadmap; contributes to the development of policies, standard operating procedures (SOPs), tools, service standards, and performance reporting.
➥ Oversees technical installation/fit-up, calibration, testing, and live operations; lead troubleshooting and contingency responses for complex, time-critical events (including travel and after-hours support as required).
➥ Leads the lifecycle management of technical assets, including technical specifications, procurement support, system integration, maintenance and repair, upgrades, inventory control, and disposal; Ensures the integrity of technical records and schematics.
➥ Establishes and applies quality assurance practices, SOPs, and performance indicators to ensure reliable service delivery and continuous improvement.
➥ Builds and sustains a high-performing, future-ready technical team by defining competencies, supporting continuous training, monitoring technology trends, and promoting proactive upskilling and succession planning.
➥ Ensures compliance with applicable legislation, policies, and standards related to health and safety, accessibility, procurement, and official languages.
➥ Travel, extended hours, and overtime are frequently required during major events.
Work environment
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Public Services and Procurement Canada (PSPC) helps the Government of Canada serve Canadians. With a strong focus on quality customer service, we provide innovative common services such as real estate and building management, purchasing, banking, pay and pensions, and translation to other government departments, agencies, and boards. By providing these centralized services to departments and agencies, we enable them to focus on what they do best: providing their programs and services to Canadians.
At PSPC, our approach to inclusion is simple: we are committed to achieving a competent and representative workforce that reflects the diversity of the Canadian population we serve, and strive to create a welcoming, respectful, and inclusive environment that enables collaboration and innovation. When you succeed, we all succeed.
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The Events and Conference Management (ECM) team has existed for over 50 years. ECM provides federal and non-government clients with logistical support services to plan, organize, coordinate and implement events and conferences of various sizes and complexity. The ECM team supports approximately 1500 to 2000 events annually, ranging in scope and complexity. They include international, national and regional events as well as local meetings and conferences. Its services are available in-person and/or virtually in the National Capital Area, in four equipped facilities, as well as across Canada.
Services available also include the provision of operational and ceremonial support for high level international dignitary visits and national ceremonies. The ECM team also provides audiovisual expert advice and support services for in-person and virtual meetings as well as event planning budgetary services.
Position is located at 395 Wellington Street, Ottawa, Ontario.
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Intent of the process
This process is designed to fill one (1) GT-06 group and level position.
A pool of partially assessed candidates will be established through this process to staff identical or similar positions across Canada, within the Department of Public Services and Procurement Canada, with various language profiles, security requirements and/or tenures.
Positions to be filled
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Important messages
❗️Please note that only those applicants who meet the (education and/or experience) criteria will be invited to the next stage of evaluation. We thank all applicants for your interest in this selection process.
: When responding to the selection questions, be sure to provide complete and detailed information about your experience. Do not assume that the selection board has prior knowledge of your background, qualifications, or work history. You must be specific and provide concrete examples/details for each element related to the experience, as applications will be assessed solely on the basis of the information provided. If you do not provide sufficient information, your application may be rejected.
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When you to this selection process, you will be asked to answer screening questions related to the essential qualifications for education and experience, as well as asset experience qualifications. Your answers to these questions will be used as a primary source of information, and your résumé will only be used to validate the information provided. Failure to do so may result in your application being rejected.
- Each response must include concrete and specific examples that directly relate to the experience being assessed.
- Each example must include the date or period (WHEN) and location (WHERE) of the experience, the context of the situation, what you did (WHAT), HOW you did it, your specific role in the situation, and the result achieved.
- Focus on what you did. If you describe an experience gained within a team, make sure to distinguish your role from that of others.
- Simply listing your duties or stating “see résumé” is not sufficient.
? We will contact you by email, by VidCruiter or through your GC Jobs account. Please ensure that you have provided a valid email address and that your account accepts messages from unknown senders. It is your responsibility to regularly check your inbox, junk mail, and GC Jobs account to stay informed of any updates regarding this pool.
" " ? This automatically generated message by the system means that your application can be considered. If selected, you may be contacted for further consideration.
? You can update your information in the “Personal information” section under the “My jobs” menu in your account.
. ? You may contact the Public Service Job Advertisement Information Line at 1-800-645-5605.
’ ? You can contact the Public Service Commission’s Support Centre by clicking “Contact us” on the left-hand side of this poster or by calling 1-888-780-4444.
( ) . Applicants are encouraged to indicate their preferred language(s) in their application.
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❗️During the application or assessment process, anyone found to be cheating, including those who help others to cheat, may be removed from the selection process.
❗️You must be prepared to provide the original or a certified true copy of your educational credentials and proof of citizenship. For candidates with an international degree/diploma, Canadian equivalency will also be requested.
Secret security clearance
Learn more about security screening process.
✅You must be willing to be reassigned to any location served by the PSPC's Conference Centre in the National Capital Region. Reassignments for operational needs may occur with as little as a few hours’ notice for temporary coverage and up to five days’ notice for ongoing reassignments.
✅Must be willing and available to travel within the National Capital Region, and in Canada occasionally on short notice.
✅Must be willing and able to work overtime, including weekdays, weekends, statutory holidays.
✅Must have and maintain a valid and unrestricted driver’s licence – (Category G, Class 5 or equivalent).
✅Must be able and willing to wear personal protective equipment (PPE), as required.
✅Willing and able to undertake safety training, as required.
✅Willing and able to physically set up conference rooms where some heavy lifting (up to 50 lbs) of items such as chairs, tables and stages, and height work, is necessary.
Your application must clearly explain how you meet the following
➥ A secondary school diploma or an acceptable combination of education, training and/or experience.
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The employer-approved alternatives to a secondary school diploma are:
1. A satisfactory score on the Public Service Commission test approved as an alternative to a secondary school diploma; or
2. An acceptable combination of education, training and/or experience.
Candidates who already meet both of the following criteria must be accepted as meeting the secondary school diploma requirement:
a. Candidates who have achieved a satisfactory score on the Public Service Commission test approved as an alternative to a secondary school diploma; and
b. Candidates who have been appointed or deployed for an indeterminate period to a position in the GT classification.
Learn more about degree equivalency.
➥ Experience in managing human resources.
➥ Experience in managing financial resources.
➥ Experience in the procurement of goods and services.
➥ Experience in implementing new media tools or multimedia technologies (e.g., video, webcasting or virtual event technologies).
➥ Significant* experience providing technical services and advice on audio-visual requirements for small and complex events.
- "Significant experience" is defined as experience of a volume, complexity and diversity normally equivalent to performing the duties over a period of approximately five (5) years.
Applied / assessed at a later date
➥Client Service Competency - Level 2
➥Create Vision and Strategy
➥ Mobilize People
➥Uphold Integrity and Respect
➥Collaborate with Partners and Stakeholders
➥Promote Innovation and Guide Change
➥Achieve Results
➥Ability to communicate effectively orally.
➥Ability to communicate effectively in writing.
The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the population it serves. We promote employment equity and encourage you to self-declare if you belong to one of the designated employment equity groups when you .
Learn more about diversity and inclusion in the public service.
In support of achieving a diversified workforce, consideration may be given to candidates, who, at the time of application, self-declare* as belonging to one of the following designated Employment Equity groups: Women, Indigenous (Aboriginal) Peoples, Persons with Disabilities and Members of Visible Minorities.
- We therefore encourage you to self-declare during the online application process by selecting the appropriate box under the Employment Equity section.
For further details, please refer to the “Other information” section.
Learn more about employment equity.
