Healthcare Operations Centre Dispatcher
Paladin Security is currently seeking reliable and detail oriented Dispatchers to support our Alberta Healthcare Operations team. This position plays a key role in coordinating staffing and operational scheduling requirements across multiple healthcare sites while maintaining strong communication with frontline staff, leadership, and clients.
This is a fast paced environment that requires excellent communication, multitasking, and problem solving skills. Successful candidates must be able to adapt quickly to changing operational demands while maintaining professionalism and accuracy.
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Casual / On Call position
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$18.00 per hour
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Open availability required
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Availability to work all 7 days of the week is required
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Hours are not guaranteed
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Create, update, and modify work schedules for Security Guards within the healthcare contract
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Maintain scheduling software (winTEAM) and ensure all scheduling entries are accurate and up to date
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Coordinate with Client Service Managers to ensure staffing requirements and site information are current and accurate
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Respond to operational calls, staffing shortages, and last minute scheduling changes in a timely manner
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Communicate with guards, supervisors, and management regarding shift availability, vacation requests, book offs, cancellations, and additional shift opportunities
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Strategically plan schedules to maximize staffing efficiency while minimizing unnecessary overtime
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Liaise with the Alberta Protective Services Operations Center to ensure all scheduling requirements are fulfilled
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Monitor overtime on a pay period basis and report findings to senior management
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Maintain professionalism and accuracy while working in a deadline driven environment
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High School Diploma required; post secondary education is considered an asset
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Previous customer service, dispatch, or scheduling experience is considered an asset
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Strong decision making and problem solving skills with the ability to prioritize tasks effectively
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Excellent verbal and written communication skills in English
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Strong computer skills, including Microsoft Word, Excel, PowerPoint, and Outlook
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Ability to quickly learn and navigate new software systems
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Strong organizational, multitasking, and time management skills
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Detail oriented with the ability to work independently and within a team environment
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Friendly, professional, and dependable with a strong work ethic
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Ability to remain flexible and adaptable in a fast paced operational environment
