Job Overview
Roll with a team that is going places! Smartway a division of WOW Trailers is growing - fast.
We move equipment, build trust, and keep operations rolling for customers who count on us every single day. To keep up with demand, we’re looking for a Rental Coordinator who’s ready to plug in, take ownership, and grow right alongside us.
About the Role:
As our next Rental Coordinator, you’ll be the heartbeat of our rental and parking operations. You’ll partner closely with our General Manager to keep the right trailers and containers in the right hands at the right time — from the first customer call to the final inspection. It’s a role with real impact, real autonomy, and a front-row seat to a growing company.
What You'll be doing:
- Owning the rental experience from inquiry to return — quotes, agreements, dispatch, and follow-up
- Working hand-in-hand with the General Manager on customer pricing and rental strategy
- Listening to customers and matching them with the perfect trailer or container solution
- Coordinating high-demand requests and scheduling drivers so deliveries hit on time, every time
- Keeping rock-solid records of trailer allocations, movements, and condition
- Conducting on- and off-rent inspections, capturing photos, and documenting damage for bill-back
- Setting up new customer accounts in partnership with our compliance team
- Staying sharp on competitor activity, market rates, and new service offerings
- Pitching in on light trailer prep — decals, painting, and the small touches that make us look great
- Building the kind of customer relationships that keep people coming back
What You Bring to the Yard:
- A high school diploma or equivalent (required)
- 1–3 years of direct customer-facing experience
- A current driver’s license
- Outstanding people skills — you genuinely enjoy connecting with customers and teammates
- Sharp problem-solving instincts and a habit of following through until things are done right
- Top-notch organization, accuracy, and attention to detail
- Comfort with Microsoft Office — especially Word and Excel
- The flexibility to keep pace in a fast-growing, ever-changing environment
- A positive, dependable, team-first, can-do attitude (this one matters most)
What's in it for You?
- Competitive salary: $58,000 - $64,000 per year
- Company RRSP match
- Company paid Benefits + Health Care Spending account
- $250 Wellness benefit a year
Ready to Roll With Us?
If this sounds like your kind of role, we’d love to hear from you. Apply today!
Smartway is an equal opportunity employer committed to providing an inclusive and accessible employment experience. In compliance with the Accessibility for Ontarians with Disabilities Act (AODA), accommodations are available upon request throughout the recruitment and selection process. If contacted for an interview, please advise us if accommodations are required.
Job Types: Full-time, Permanent
Pay: $58,000.00-$64,000.00 per year
Benefits:
- Casual dress
- Company events
- Dental care
- Employee assistance program
- Extended health care
- Flexible schedule
- Life insurance
- Mileage reimbursement
- On-site parking
- Paid time off
- RRSP match
- Vision care
- Wellness program
Work Location: In person
