About Us
Supreme Epoxy Corp. is a rapidly growing company specializing in premium residential, commercial, and industrial concrete coating systems. We pride ourselves on exceptional workmanship, outstanding customer service, and professionalism from the first phone call to project completion.
We are looking for a motivated, organized, and personable Sales & Office Administrator to become an essential part of our team. This is a remote position with flexible part-time hours and the opportunity to grow as our company continues to expand.
Position Overview
As our Sales & Office Administrator, you will be the first point of contact for many of our customers. You will manage incoming leads, communicate with prospective clients, prepare estimates through our CRM, follow up on opportunities, and help keep our sales pipeline organized.
The ideal candidate is highly organized, confident on the phone, quick to learn new software, and committed to delivering exceptional customer service.
Key Responsibilities
- Prepare, edit, and send customer estimates using Housecall Pro CRM.
- Manage incoming leads from our website, Meta (Facebook & Instagram), Google, phone calls, and email.
- Respond professionally to customer inquiries by phone, email, and social media.
- Follow up with new leads and previous estimates to help convert opportunities into booked projects.
- Cold call qualified leads and prospective customers.
- Schedule site visits and coordinate appointments.
- Keep customer information organized and up to date within Housecall Pro.
- Answer incoming sales inquiries and provide exceptional customer service.
- Assist customers throughout the sales process and help close projects.
- Maintain accurate records and assist with general administrative tasks.
- Work closely with management to improve sales processes and customer experience.
Qualifications
- Excellent verbal and written communication skills.
- Friendly, professional, and customer-focused personality.
- Strong organizational skills with excellent attention to detail.
- Comfortable speaking with customers over the phone.
- Highly proficient with computers and able to learn new software quickly.
- Experience with Microsoft Office, Google Workspace, and online business software.
- Comfortable navigating websites, CRM systems, and Meta Business Suite.
- Ability to multitask and manage multiple conversations simultaneously.
- Self-motivated and capable of working independently in a remote environment.
Experience
Previous experience in administration, customer service, inside sales, estimating, or office coordination is preferred but not required.
We are willing to train the right candidate who has:
- Strong computer and technology skills.
- A willingness to learn.
- A positive attitude.
- Excellent communication skills.
- A professional and dependable work ethic.
Bonus Skills (Not Required)
Experience with any of the following is considered a strong asset and may lead to additional responsibilities and increased compensation:
- AI tools (ChatGPT and workflow automation)
- Meta Business Suite
- Digital marketing
- Social media management
- Canva or Adobe Creative Suite
- Website management
- SEO and Google Business Profile management
- CRM management and automation
What We're Looking For
We value professionalism above everything else. The ideal candidate is:
- Kind, respectful, and professional with every customer.
- Confident and personable on the phone.
- Reliable and accountable.
- Detail-oriented and highly organized.
- A quick learner who enjoys technology.
- Comfortable working independently.
- Motivated to help grow a successful business.
What We Offer
- Remote work with flexible scheduling (15–20 hours per week).
- Paid training.
- Opportunity for increased hours as the company grows.
- Supportive and collaborative work environment.
- Opportunities to take on additional responsibilities in sales, marketing, AI implementation, and business development.
- Competitive compensation based on experience and qualifications.
If you're passionate about customer service, enjoy technology, and want to grow with an expanding company, we'd love to hear from you.
Please include your resume and a brief cover letter explaining why you'd be a great fit for Supreme Epoxy Corp.
Pay: $18.00-$25.00 per hour
Work Location: Remote
