Emploi - Permanent Full-time - Agent/Clerk - Customer service
Branch office: Winnipeg -Winnipeg Manitoba R2X 2Z7
As soon as possibleSchedule: Monday to Friday (Day)
Description:
The Customer Experience Representative plays a key role in delivering an exceptional service experience to Sani Marc’s clients across its various business units. Acting as a frontline ambassador, the representative handles customer inquiries, processes orders, and provides product and service support while ensuring a smooth and efficient customer journey. This role requires strong communication skills, attention to detail, and the ability to work collaboratively with internal teams such as Sales, Logistics, and Operations.
Responsibilities:
Under the supervision of the Customer Experience Supervisor the Customer Experience Representative performs the following tasks:
-
Act as the primary contact, for our three divisions, on products or services and process orders in an efficient and timely manner;
-
Respond to customer requests such as return merchandise authorizations, delivery requests, out-of-stock items, pricing irregularities and notify the appropriate account manager;
-
Provide exceptional customer service and advisory roles to our clients;
-
Follow up with clients/vendors regarding order reception or back orders;
-
Guard against complacency and the status quo with existing procedures or work methods; communicate freely your ideas;
-
Contributes to the team's efforts by carrying out any other task assigned by the Customer Experience Supervisor;
Requirements:
To perform well, you must have:
-
A high school diploma;
-
A passion for customer service;
-
Strong communication skills with the ability to upsell/ cross-sell;
-
Capacity to work independently and/ or as part of a team;
-
General knowledge of MS Office;
-
Effective organization skills;
-
Adaptability, responsibility and flexibility
Advantages:
- Clothing provided
-
Gifts of recognition of seniority
-
Long Term Disability Insurance
-
Short Term Disability Insurance
-
Pension plan
-
Life insurance
-
Dental insurance
-
Social activities
-
Employee discount
-
Talent referencing
-
Corporate events
-
Mobile holidays
Note:
Working at Sani Marc means:
-
Taking ownership and accountability for your responsibilities; you are entrusted to take the proper steps to accomplish your duties;
-
Being a self-starter, tenacious along with a positive attitude and effective communication skills.
-
You are customer-focused and are relentless in that pursuit;
-
Being a strong believer in teamwork, highly dependable and solutions oriented. You have great interpersonal skills and are happy when those around you to succeed.
Disclaimer:
Why work for Sani Marc?
-
We are a rapidly growing company that focuses on well-being at work and developing our internal resources;
-
We take the health of our employees to heart. We reimburse a portion of registration fees for physical activities.
