Job Summary
We are seeking a detail-oriented and organized Move Coordinator to add to our office team.
As a Move Coordinator you will provide office support for Dispatch, sales staff, office personnel, and our clients:
Duties Include:
· Field and screen telephone calls and emails from employees and customers
· Schedule move estimates for Residential Move Consultants
· Schedule and book moves and, if necessary, schedule staffing for the moves
· Calculate basic move estimates using your solid mathematical ability and email them to customers, along with booking confirmations
· Create documents, invoices and spreadsheets
· Write correspondence and type estimates for local and overseas moves
· Process payments on credit cards and reconcile invoices, day sheets and timecards as required
· File and maintain records and retrieve storage documents, emails and contracts
· Handle customer claims and concerns in a professional and timely manner
· Assist walk-in clients, including helping them get packing materials loaded, if required
· Drive a small company van, if occasionally required
· Perform other clerical and administrative duties as required
· Maintain printing, stationary and uniform supply levels
You own the following attributes:
· You are mature, friendly, enthusiastic and provide unparalleled customer service
· You build and maintain good business relationships with customers and staff; you can work on your own and with other team members
· You are professional and are an exceptional English communicator, both verbal and written
· You are well versed with a Mac and have excellent computer skills with extensive knowledge of Microsoft Word, Excel and other administrative programs
· You are an organized, efficient self-starter who requires little supervision
· You excel in a fast-paced environment and maintain composure under pressure with the ability to be flexible when priorities shift
· You follow processes diligently and identify opportunities for improvement
· You maintain discretion and confidentiality in all situations
· You partner with other staff across the organization to ensure a consistent customer experience
On the job cross over training provided
Pay: $23.00-$25.00 per hour
Benefits:
- Casual dress
- Company events
- Flexible schedule
- On-site parking
Ability to commute/relocate:
- North Vancouver, BC V7J 1A1: reliably commute or plan to relocate before starting work (preferred)
Language:
Work Location: In person
