Full job description
- Work Term: Permanent
- Work Language: English
- Hours: 20 to 30 hours per week
- Education: Secondary (high) school graduation certificate
- Experience: 7 months to less than 1 year or equivalent experience
Work setting
Tasks
- Answer incoming phone calls and direct inquiries to the appropriate staff member in a timely and professional manner.
- Draft and prepare temporary residence applications, including study permits, work permits, visitor records, visitor visas, and spousal sponsorship applications, on behalf of clients, under the direction and Supervision of the RCIC.
- Manage email correspondence and maintain accurate records of all incoming and outgoing communications, including phone calls, emails, and follow-ups.
- Schedule phone calls, appointments, and meetings for the RCIC with clients, employers, and third parties.
- Communicate professionally with clients and third parties, assist with document signing, and set up and manage secure client portals for information and document exchange.
- Maintain and organize physical and electronic client files, coordinate document flow, and ensure compliance with firm policies and regulatory requirements.
- Manage client matters from start to finish, including opening and closing files, initiating conflict checks, and maintaining accurate client records within the firm’s internal systems.
- Provide administrative assistance and information to clients as instructed by the RCIC, including guidance on pricing, application status updates, and general procedural inquiries.
- Support billing and financial administration by preparing invoices, processing payments, and liaising with clients regarding billing instructions.
- Provide ongoing administrative support to the RCIC and the broader team to ensure efficient daily operations
Computer and technology knowledge
- Google Docs
- MS Excel
- MS Outlook
- MS PowerPoint
- MS Windows
- MS Word
- MS Office
- Quickbooks
- Simply Accounting
- Adobe Acrobat Reader
- Google Drive
- LinkedIn
- Electronic mail
Technical terminology
Area of work experience
Area of specialization
- Correspondence
- Reports and records
- Contracts
- Statistics
- Invoices
- Application Filing
Security and safety
Transportation/travel information
Work conditions and physical capabilities
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Attention to detail
- Repetitive tasks
Personal suitability
- Ability to multitask
- Excellent oral communication
- Excellent written communication
- Flexibility
- Organized
- Team player
- Accurate
- Client focus
- Reliability
- Time management
- Adaptability
- Accountability
- Due diligence
- Quick learner
Job Type: Part-time
Pay: From $17.00 per hour
Language:
Work Location: In person
