Yoke Group is seeking a Facilities Manager to oversee building systems, preventative maintenance, trades coordination, and residential turnovers across a portfolio of 8+ commercial, mixed-use, and multi-residential properties in Hamilton, Dundas, and the Niagara region. The Facilities Manager reports to the Property Management Lead and works closely with the Property Administrator, Construction Project Manager, and external trades network.
Key Responsibilities
Building Systems and Preventative Maintenance
- Manage HVAC, electrical, plumbing, roofing, elevators, and life safety systems across the portfolio
- Develop and execute preventative maintenance schedules for all buildings
- Track building conditions and identify capital replacement requirements
- Ensure compliance with Ontario Building Code, TSSA, ESA, and fire code requirements
- Coordinate annual inspections and required certifications
Trades and Vendor Management
- Source, vet, and manage trades vendors (HVAC, electrical, plumbing, general contractors, specialty trades)
- Negotiate service contracts and pricing agreements
- Oversee vendor performance against quality, budget, and timeline standards
- Maintain a documented vendor network with current insurance, WSIB, and licensing records
Tenant-Facing Operations
- Respond to maintenance requests across residential and commercial tenants
- Coordinate with the Property Administrator on work order intake, prioritization, and closure
- Provide advance notice to tenants for planned maintenance work
- Escalate complex tenant matters to the Property Management Lead
Residential Turnovers
- Conduct move-in and move-out inspections scheduled by the Property Administrator
- Document unit condition and identify required work between tenancies
- Coordinate cleaning, painting, repairs, and upgrades required to make units rent-ready
- Ensure turnover work is completed within timelines that align with new tenant move-in dates
- Report turnover costs and recurring unit issues to the Property Management Lead
Portfolio Oversight
- Conduct regular property inspections across all buildings
- Support the leasing team on pre-lease condition assessments
- Coordinate with the Construction Project Manager on buildout handoffs
- Support due diligence for new property acquisitions
After-Hours Response
- Serve as the primary after-hours contact for urgent building and tenant issues
- Coordinate emergency trades response when required
- Communicate with tenants and leadership during after-hours events
Reporting and Team Coordination
- Report to the Property Management Lead
- Attend weekly leadership meetings
- Maintain up-to-date records in property management software
- Provide monthly reporting on maintenance activity, spend, and capital planning
Required Qualifications
- 5+ years of facilities management experience in a multi-building portfolio (commercial, mixed-use, or multi-residential)
- Technical proficiency across HVAC, electrical, plumbing, roofing, and life safety systems
- Demonstrated experience building and managing a trades vendor network
- Experience conducting move-in and move-out inspections and managing residential unit turnovers
- Working knowledge of Ontario Building Code, TSSA, ESA, and fire code compliance
- Availability to respond to after-hours issues affecting building systems or tenant safety
- Strong written and verbal communication skills
- Valid Ontario driver's license and clean driving record
Preferred Qualifications
- RPA, FMA, or BOMI credentials
- Heritage building experience
- Experience with property management software (Buildium preferred)
- Experience supporting active construction projects and new-building commissioning
Compensation and Benefits
- Base salary: $75,000–$90,000, commensurate with experience
- Extended health and dental benefits after probationary period
- Company vehicle provided for portfolio-related travel
Pay: $75,000.00-$90,000.00 per year
Work Location: In person
