Who is Make Space Storage?
Make Space Storage (www.makespacestorage.ca) is a Canadian-owned and operated company with a proven track record poised for exponential growth. We operate over 65+ locations with a broad range of storage solutions for personal, business and commercial needs. We currently operate in all provinces from British Columbia through to Quebec. We are focused on providing the best-in-class customer service and making storage simple for our clients. We continue to expand our operational footprint through building new locations, acquiring new locations and expanding services throughout our market.
We offer competitive salaries, company paid benefits, and paid time off. We believe that having fun is essential to our overall success!
Who We Are Looking For
We are looking for a motivated sales professional who can turn inbound conversations into bookings and revenue. The ideal candidate is a confident closer who listens well, handles objections, and moves qualified leads to a decision.
Job Description
The Inside Sales Representative converts inbound phone, email, and live chat inquiries into completed storage rentals and purchases while delivering a professional customer experience.
Key Responsibilities
- Convert inbound inquiries into closed rental and sales opportunities.
- Qualify customer needs and recommend the right self-storage, portable storage, or vehicle storage solution.
- Provide accurate quotes and follow up quickly on open leads to improve conversion.
- Identify upsell opportunities, including moving supplies, premium options, and additional services.
- Build rapport, handle objections, and guide customers confidently from inquiry to booking or purchase.
- Deliver a professional customer experience across phone, email, and live chat.
- Maintain accurate CRM notes, contracts, invoices, payments, and customer records.
- Share customer feedback and sales insights that can improve service, pricing, and processes.
Performance & KPI Accountability
Performance is measured by sales conversion, revenue contribution, lead follow-up, and customer satisfaction.
Work Schedules
On-site, reporting to the Vaughan, Ontario office.
7-day operation from 8:00 a.m. to 8:00 p.m. EST; evenings and weekends required.
Salary Range
$55,000 to $60,000 CAD per year.
Required Qualifications
- Experience in inside sales, inbound sales, call centre sales, retail sales, or a similar customer-facing sales role.
- Proven ability to close sales and follow up on leads with urgency.
- Strong communication, active listening, and objection-handling skills.
- Strong attention to detail when preparing quotes, agreements, payments, and CRM updates.
Preferred Qualifications
- French language skills are an asset.
- Experience selling storage, moving, logistics, rental products, or managing high-volume inbound leads.
What Success Looks Like
- You consistently convert qualified inbound inquiries into completed rentals or purchases.
- Customers receive timely, accurate, and professional support from first contact through close.
- CRM records are complete, current, and useful for follow-up and service continuity.
Equal Opportunity Employer: We are an equal opportunity employer and are committed to inclusive and accessible hiring practices. Employment decisions are based on qualifications, skills, and business needs. We welcome applications from all qualified individuals.
Use of Artificial Intelligence: We may use AI-enabled tools to support parts of our recruitment process, including sourcing candidates or screening through external job boards. These tools are used to assist our team and do not replace human decision-making.
