A Field Operations Supervisor is responsible for managing the day-to-day, on-the-ground execution of tours, acting as the key link between office management, field staff (guides, drivers), and customers. This role focuses on ensuring safety, high-quality customer service, efficiency, and logistical success.
Key Responsibilities
- Staff Management: Recruiting, training, and scheduling team members (e.g., tour guides, drivers).
- Operational Logistics: Coordinating daily tours, transportation, and equipment maintenance.
- Quality & Safety Compliance: Monitoring field activities to enforce safety regulations and company policies.
- Guest Service Excellence: Resolving complaints and ensuring high-quality guest experiences.
- Vehicles & Equipment: Maintenance of company fleet (vans, buses, atv, snowmobiles, etc.) and operational equipment (fishing gear, snowshoes, kicksleds, generators, solar system, etc.)
- Reporting & Administration: Preparing progress reports and managing operational budgets.
Required Skills and Qualifications
- Experience: Previous experience in tourism, hospitality, or field operations.
- Outdoor: Proficient experience in hiking, snowshoeing, snowmobiling.
- Leadership: Strong team management, conflict resolution, and communication skills.
- Organization: Ability to manage logistics, inventory, and scheduling.
- Certifications: Valid first aid/CPR, class 4 driving license.
- Flexibility: Willingness to work weekends, holidays, or in remote environments.
- Communication: Spoken and written fluently in English. Fluency in Spanish or Japanese would be an added advantage.
Working Conditions
· This is a hands-on role that requires being on-the-road or in the field, rather than entirely in an office.
· Flexibility is required to work early mornings, weekends, and holidays, particularly during high season.
Salary
- CAD 4.800-6.400/month depending on skills, experience and qualifications.
Work Environment
- Office and outdoor environment.
- The jobholder is not subject to work that is physically demanding and is generally not exposed to any hazards as a direct consequence of the job.
Work Location
· The Field Operations Supervisor position is located in Whitehorse (Yukon).
Perks
· extended vacation period in off season
· health benefit plan
· competitive salary
· training and certification programs are supported
This position is full-time employment depending on qualification and performance.
We thank all those who apply but only those considered will be contacted.
Application deadline: June 15, 2026
Start date: July 1, 2026
If you have the experience, drive and interest to qualify for this opportunity please email your resume, cover-letter and references to [email protected].
For full job description visit https://www.arcticrange.com/en/field-operations-supervisor-application.html
Job Type: Permanent
Pay: $4,800.00-$6,400.00 per month
Licence/Certification:
- First Aid Certification (required)
Work Location: In person
