Who we are?
Big Box Outlet Store has been a Canadian family-owned business since 1985. The core of our brand is to make everyday life more affordable, and we remain true to our roots. We are experts at finding brand name items through our reverse logistics and other purchasing channels, in order to sell quality products to customers at heavily discounted prices.
Position Overview
As a Retail Store Associate/Cashier, you will be part of a fun and hardworking team dedicated to delivering great customer experience and helping people afford everyday life. You will be the friendly face customers remember, always ready to lend a helping hand, keep shelves stocked with exciting deals, and create a welcoming shopping experience every time they visit.
From assisting customers and organizing merchandise to keeping the store looking its best, you will play a key role in the energy and success of the store. If you enjoy working in a fast-paced environment, love connecting with people, and thrive as part of a team, this is a great opportunity to grow your retail skills and make an impact every day.
Key responsibilities:
- Deliver friendly, professional customer service by greeting customers and helping with product selection, item location, and purchase decisions
- Handle customer concerns efficiently and escalate issues when needed to ensure smooth experience
- Keep the sales floor clean, organized, and fully shoppable through zoning, recovery, and merchandising standards
- Stock, downstock, and maintain proper product placement, including modular setups and shelf resets
- Move feature merchandise to designated locations and ensure displays are accurate and well-presented
- Assist with cash register coverage to maintain efficient checkout and steady store flow during peak times
- Communicate effectively with team members to maintain consistent sales floor coverage
- Follows all safety procedures and company standards to maintain a clean, secure, hazard-free environment
- Actively champion loss prevention by staying alert, following shrink-reduction practices, and protecting store assets
- Promote store programs and initiatives to enhance customer engagement and service awareness
- Maintain cash register security, accurate cash handling, and strong attention to detail
- Escalate service, safety, or transaction concerns to the management when appropriate to ensure proper resolution
Requirements:
- 1+ year retail experience in a fast-paced customer service environment
- Strong customer service skills with experience assisting customers and resolving issues
- Experience with cash handling and register operations, including secure transaction processing
- Knowledge of stocking, zoning, merchandising, and maintaining store presentation standards
- Strong attention to detail with the ability to work accurately in a busy environment
- Understanding of loss prevention practices and commitment to store safety and asset protection
- Team-oriented with strong communication skills and ability to support store operations
- Flexible and reliable with availability for evenings, weekends, and peak business periods
Qualifications:
- Energetic, creative and responsible personality.
- Strong organizational skills, ability to manage, prioritize, and complete daily tasks.
- Self-motivated, with the ability to work in a team environment or independently.
- Strong sense of safety awareness and attention to detail.
- Great eye for style and maximizing product appeal.
- Physically be able to perform tasks that require some heavy lifting, stooping, and bending.
Pay: $18.25-$18.85 per hour
Benefits:
- Dental care
- Flexible schedule
- Store discount
- Vision care
Application question(s):
- Do you have availability in the morning and weekends?
Experience:
- Retail sales: 1 year (required)
- Customer service: 1 year (required)
- Merchandising: 1 year (required)
- Cashiering: 1 year (required)
Work Location: In person
