Norco North Shore is the flagship retail location for Norco Bicycles, Canada’s most iconic mountain bike brand. We are looking for a highly organized, detail-driven Buyer / Receiver to join our team and play a central role in the flow of all products coming into and leaving the store.
This is a critical operational position responsible for inventory accuracy, product availability, and smooth customer experiences across in-store, online, and service operations. If you thrive in a fast-paced environment and love working behind the scenes to keep a shop running at peak performance, we want to hear from you.
Position Overview
The Buyer / Receiver ensures the efficient, accurate, and timely movement of all inventory through Norco North Shore: bikes, parts, accessories, apparel, service components, and online orders. This role supports sales, service, warranty, accounting, and e-commerce functions, and is essential in maintaining revenue flow, margin integrity, and customer satisfaction.
Key Responsibilities
Inventory Management & Receiving
- Receive all inbound product: bikes, soft goods, parts, accessories, and service items
- Tag, price, and prepare all items for the sales floor and POS
- Ensure all products are accurately entered into the POS system
- Maintain inventory accuracy to reduce shrink and prevent stock loss
Purchasing & Ordering
- Manage daily replenishment orders
- Maintain seasonal booking orders
- Process and track all customer special orders
- Support the service team with timely parts purchasing and allocation
E-Commerce & Online Fulfillment
- Maintain accurate inventory levels on the website
- Pick, pack, and fulfill online orders efficiently
- Ensure correct product information is published online
Warranty & Supplier Relations
- Process and track all warranty claims and follow up with vendors
- Coordinate supplier returns and ensure credits are received
- Communicate with vendors regarding delivery issues, discrepancies, and backorders
Operational Support
- Match all vendor invoices with received product
- Identify and resolve discrepancies (incorrect costs, quantities, freight charges)
- Work closely with accounting to ensure accurate AP processing
- Work closely with sales and service to maintain product flow
- Ensure the sales floor, backroom, and service intake areas are stocked and organized
- Support store readiness during product launches, seasonal transitions, and events
Skills & Qualifications
- Previous experience in a bike shop, retail receiving, or inventory role (preferred)
- Strong organizational skills with exceptional attention to detail
- Comfortable working with POS systems, spreadsheets, and online inventory tools
- Ability to multitask in a busy retail/service environment
- Strong communication skills and ability to work cross-functionally
- Physically capable of lifting bikes and boxes (up to 40–50 lbs)
- A passion for bikes and the cycling industry is a strong asset
What You Bring
- A proactive, solutions-focused mindset
- Consistency and reliability, you love accuracy and accountability
- Ability to own your systems and make others more efficient
- Desire to keep a store running smoothly and professionally
- Pride in being the operational backbone of a high-performing bike shop
Why Join Norco North Shore?
- Work with one of Canada’s most respected bike brands
- Be part of a passionate, supportive, bike-loving team
- Opportunities for growth within Norco and Live to Play Sports Group
- Competitive compensation and staff purchasing benefits
Job Types: Full-time, Permanent
Pay: $42,800.00-$55,000.00 per year
Benefits:
- Extended health care
- RRSP match
Work Location: In person
