Overview
We are seeking a dedicated and experienced Service Manager to lead our service department and ensure exceptional customer satisfaction. The ideal candidate will possess strong leadership skills, a solid background in automotive repair, and a passion for delivering outstanding service. This role requires a blend of technical knowledge, sales knowledge, and customer service expertise to effectively manage the team and operations within our dealership.
Duties
- Oversee daily operations of the service department drive thru, ensuring efficient workflow and high-quality service delivery.
- Manage and train service staff, providing guidance on best practices in customer interaction and automotive repair.
- Develop and implement strategies for upselling services and products to enhance customer satisfaction and drive sales.
- Foster positive relationships with customers by addressing their concerns promptly and professionally.
- Collaborate with the sales team to identify opportunities for cross-selling services that meet customer needs.
- Maintain an organized environment within the service area, ensuring compliance with safety regulations and dealership standards.
Experience
- Proven experience in a managerial role within an automotive dealership or repair environment is preferred.
- Strong background in automotive repair, with mechanical knowledge that allows for effective troubleshooting and guidance.
- Exceptional customer service skills, with a track record of building relationships with clients.
- Ability to motivate staff, foster teamwork, and drive performance through effective leadership.
- Familiarity with sales techniques, particularly in upselling services to enhance customer experience.
Join our team as a Service Manager where your expertise will contribute to our commitment to excellence in automotive service!
Job Types: Full-time, Permanent
Pay: $90,000.00-$120,000.00 per year
Benefits:
- Company events
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
Experience:
- service advisor: 3 years (preferred)
- Customer service: 3 years (preferred)
Language:
- English, French (preferred)
Work Location: In person
