JOB POSTING
Position: Dealer (Training will start on June 17, 2026)
Reports To: Table Games Manager
PURPOSE
The Dealer is critical to the success of the Casino Dene. The primary purpose of the Dealer is to execute table games such as Blackjack, Poker, and Roulette with an outstanding level of gaming skill. A Dealer has the most interaction with guests and will always deliver Supervisor customer service to enhance the gaming experience.
ROLE
It is the responsibility of all our employees at Casino Dene to provide the Superior customer service every guest expects when they walk in the door until they leave the premises. You will be involved in creating a culture based on Superior guest service and customer loyalty.
The Dealer will deal their games in accordance with AGLC rules and Casino Dene Table Games department policies and procedures. The dealer must understand and comply with all service, quality and safety standards set forth by Casino Dene.
CORE COMPETENCIES
Customer Service Orientation
Continuous Learning
Communication Skills
Interpersonal Skills
Integrity Driven
Salesmanship
Individual Contributor
Personally Fit
DUTIES AND RESPONSIBILITIES
**MUST OBTAIN CRIMINAL RECORD CHECK BEFORE TRAINING**
- Ensure the guest is being provided with superior customer service
- A passion for excellent service and the organization’s vision
- Commitment to learning what our customers’ needs and wants are
- Confidence to encourage mutual accountability in service and inspire others
- Natural ability to engage others in conversation
- Conduct gambling games smoothly, legally, and according to casino rules
- Manual dexterity for handling cards and chips smoothly
- Exchange money for casino chips
- Make sure players have placed bets before play begins
- Announce winning numbers or colours
- Compute payoffs and winning bets
- Collect losing bets
- Maintains focus in a busy atmosphere
- Effective stress management skills
- Can gain and maintain an AGLC Gaming Workers License
- Ability to excel in a fun atmosphere
- Respond to questions about game rules and casino policies
- Specific duties vary depending on the game (blackjack, poker, roulette)
KEY WORKING RELATIONSHIPS
This position requires the ability to communicate clearly, deal tactfully and work effectively with Casino Dene guests, staff and management. The incumbent in this position will primarily work with a Pit Boss and Table Games Manager. The Dealer is expected to report on all events that could have a negative outcome on the operations or reputation of Casino Dene.
QUALIFICATIONS AND EXPERIENCE
- Good Customer Service & Interpersonal Skills
- Superior Communications Skills
- Ability to work in a team atmosphere
- Adaptable to change
- Able to contribute ideas and solutions to management
- Focused on personal development
- Encourage others to succeed
CANDIDATE PROFILE
- Good oral communication skills
- Able to begin conversations with guests
- Ability to stay positive in all situations
- Concentration in a noisy atmosphere
- Ability to stand for long periods of time
- Foster a positive gaming experience
WORKING CONDITIONS
The Dealer’s schedule may vary and would require the ability to work shift work, late nights, weekends and holidays. Casino Dene has a smoking environment. All employees are required to be able to work in that environment.
CASINO DENE’S EXPECTATIONS OF EMPLOYEES
- Adheres to all Casino Dene Policies and Procedures
- Consistently reports to work on time and is prepared to perform the duties of the position
- Acts as a role model within and outside of the Casino
- Maintains a positive and respectful attitude
- Communicates regularly with the direct supervisor about department issues
- Is flexible and willing to perform duties as workload necessitates
