Job Summary
We are seeking an energetic and friendly Guest Service Representative to create a welcoming environment for all visitors and guests. In this role, you will serve as the first point of contact, providing exceptional customer service, assisting with hotel information, and ensuring a smooth and enjoyable experience. Your enthusiasm and communication skills will help foster positive interactions, promote sales, and maintain a well-organized hotel.
Duties
1. Demonstrate a positive and proactive attitude and be committed to providing exceptional guest care through use of initiative and empowered decision making.
2. Check in/check out guests in a friendly and professional manner ensuring accuracy of all information/billing.
3. Greet customers with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.
4. Complete the registration process by inputting and retrieving information from the Property Management System (PMS), confirming pertinent information including guest contact details, number of guests and room rate.
5. Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash make change and balance an assigned house bank. Accept and record vouchers and other forms of payment.
6. Promptly answer the switchboard using positive and clear communication. Input messages into the PMS. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested.
7. Perform all Guest Services and cashiering duties achieving accuracy and logical work sequence.
8. Close guest accounts at time of check out and ascertain satisfaction. When necessary utilize employee guest service recovery methods ensuring guest satisfaction is achieved.
9. Take reservations, understand and apply yield management principles and training.
10. Be proficient in computer skills including excel and word.
11. Liaise with Housekeeping and Maintenance to maintain accurate status and availability.
12. Respond to guest needs ensuring special requests handled appropriately with follow-up with guest or appropriate department.
14. Ensure full completion of all duties relating to the shift and a concise hand over.
15. Comply with attendance rules and be available to work on a regular basis.
16. Perform any other job-related duties as assigned.
Requirements
Join our team as a Guest Service Representative where your enthusiasm makes every guest feel valued! This role offers a vibrant environment where your proactive approach helps drive sales while delivering outstanding service. We’re committed to supporting your growth in a fast-paced hotel setting—apply today to become part of our energetic team!
Job Type: Part-time
Pay: $18.00-$19.00 per hour
Expected hours: 16 – 32 per week
Benefits:
- Dental care
- Flexible schedule
- On-site parking
Work Location: In person
