Company Overview Purpose of the Role
To uphold the highest standards of hospitality by ensuring exceptional guest reception, communication, and service throughout all events. This role supports all banquet food and beverage operations, ensuring smooth execution, professional service delivery, and consistent adherence to Club Italia standards. The Banquet & Event Assistant also provides administrative support for event-related activities and contributes to the property’s sales process. Minimum 30 hours per week at $20/hour + gratuities.
Major Responsibilities
- Plan and coordinate all aspects of banquet events, including food and beverage service, décor, timelines, and seating arrangements.
- Work closely with clients to understand their needs and ensure that events are executed according to specifications and BEO’s.
- Ensure event spaces are set according to Club Italia BEOs and client expectations.
- Greet organizers and review event details. Maintain ongoing communication throughout the event.
- Oversee the setting up of the venue, ensuring that tables, place settings, chairs, and decorations are arranged according to the client's specifications
- Coordinate with kitchen staff to ensure timely and accurate meal service.
- After the event, the Banquet/Event Assistant is responsible for coordinating the cleanup process.
- Ensure that all health and safety regulations are followed during events, maintaining a safe environment for both staff and guests.
- Maintain communication and relay updates.
- Provide administrative support, including documentation, event files, and communication with clients and vendors.
- Supervise banquet staff during events, ensuring professionalism, efficiency, and adherence to Club Italia service standards.
- Maintain excellent telephone etiquette.
- Model professional appearance and reliability.
- Promote positive customer relations.
- Maintain an orderly environment and address issues.
Skills Required
- Must have Smart Serve Certification.
- Minimum 5 years of Hospitality, Food & Beverage experience.
- Working knowledge of Office 365
- Organizational Skills: Ability to manage multiple tasks and events simultaneously while maintaining attention to detail.
- Communication Skills: Strong verbal and written communication skills to interact effectively with clients, staff, and vendors.
- Leadership Skills: Capability to lead and motivate a team, ensuring high levels of service and performance.
- Problem-Solving Skills: Ability to address issues that arise during events promptly and effectively.
Key Activity Areas
- Train and orient employees.
- Implement equipment cleaning and maintenance.
- Assist with evaluation.
- Participate in event meetings.
- Maintain knowledge of Club Italia facilities.
- Stay informed on in-house functions.
- Stay current with policies and procedures.
- Support Reception when needed.
- Perform duties as assigned.
- Review procedures for improvements.
Job Type: Full-time
Pay: $20.00 per hour
Benefits:
- Flexible schedule
- On-site parking
Ability to commute/relocate:
- Niagara Falls, ON: reliably commute or plan to relocate before starting work (preferred)
Experience:
- Hospitality: 5 years (preferred)
Licence/Certification:
Location:
- Niagara Falls, ON (preferred)
Work Location: In person
